Zoëtry Villa Rolandi Isla Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Zoëtry Villa Rolandi Isla Mujeres review

    What to expect (based on 1971 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful place with rustic charm!

    Reviewed by savage985(Illinois City, Illinois) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had the pleasure of staying at 3 resorts, over the last two weeks. During our stay, we went to Zoetry Villa Rolandi. As UVC members, we had the usual royal treatment, but I believe everyone felt the same way. Traveling during a pandemic can leave you a bit unsettled, but I have to say that I did not feel worried once I arrived. I cannot say enough about the state of the cleanliness and how often you would see employees disinfecting and cleaning. There was never a person without a mask. The experience was fantastic. The level of service is undeniable. The hotel itself needs some fixing. It has a beautiful rustic charm and is authentic Mexican. If you can see past the datedness of the property, you will enjoy the experience. Personally, I enjoy the entertainment and action by the pool. If you are looking for true relaxation and quiet, this is your place. There is no music, no nightly entertainment and it is extremely quiet and peaceful. There was only one restaurant open, due to Covid and the Cozy Bar was closed, as well. The food was excellent, definitely not your typical all-inclusive food. Pool: Ulysses was fantastic. Great service and always smiling with his eyes. (They all wear masks constantly.) Anna at the front desk was extremely helpful and informative. She handled anything and everything, immediately. You will take a catamaran to the island and back. Our experience on our way home was fantastic. We had Angel and our captain was “Monkey Boy.” They made our trip so much fun and were very engaging. I highly recommend that you rent the golf cart and drive around the island. Amazing experience. We went to “The Joint” for a cocktail while traveling the island. Fun experience. I felt safe and we moved freely around the island. I also suggest that you drive to Punta Sur in the morning to watch the sunrise. You need to be there by 6:45am. It is like looking at heaven’s gates. Fantastic view and truly the gem of the island. I cannot say enough good things about each resort of the resorts we stayed at. They are very different from each other and we did that on purpose. We wanted to try all three levels. We were not disappointed by one. AM Resorts is doing a fantastic job of keeping up a level of service with a smaller staff, due to the pandemic. The covid test was done in our room and we were impressed at how everything was coordinated. it was quick and painless. They ensured all paperwork was completed properly and took care of everything. Happy & Safe travels to everyone!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Unmatched service and food

    Reviewed by Alishatsear() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are members of UVC and usually stay at Secrets properties. We decided to try a Zoetry property to celebrate his birthday. While the hotel is a bit older than what we typically prefer, the food and service make up for a leaky sink 10 times over. We had a wonderful time, met some great people, and enjoyed the amazing service and food prepared by what has to be some of the best chefs in Mexico. We LOVED Ulysses and his partner on the beach/pool that gave incredible drink and food service. They were so friendly, anticipated our needs, and truly MADE the stay. I also appreciate Jorge Louis for his friendly service and making sure we had everything we needed. Thanks to the dinner waiters

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Best Vacation

    Reviewed by 822ericaclay(Oklahoma City, Oklahoma) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our October stay at Zoetry! Loved our balcony from our room and the tub outside. Gorgeous hotel and the food was amazing and so fresh. The wait staff were so kind. I can’t say enough about the amazing views. The hotel is small which we really liked. My husband went golfing by ferry a couple times in Cancun. The staff arranged everything for him which left me time for spa treatments. We rented a golf cart a couple times. It was a blast!!!

    Excellent service, limited options due to Covid

    Reviewed by VijayBfromTexas(Houston, Texas) on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a fantastic stay at the hotel, and staff was attentive and great. The only issue (not hotel’s fault) was that only one restaurant was open during our stay due to COVID regulations. I rated one below maximum as I wanted to try the other restaurant.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Spectacular Vacation

    Reviewed by Jacquie G(Uniontown, Pennsylvania) on Feb 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Words cannot express how great this resort is. My friends and I came here for a girl's trip and were wow'd the whole time. We have experienced many all inclusive resorts but this one has blown it away. The food is the best food we have ever had at a resort. So many choices. The resort is well taken care of and the employees were all amazing. We are already looking on when we can come back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5