Sol Cayo Guillermo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4728 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic place

    Reviewed by Honey F() on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to this resort on March2-13.Came back to Canada and self isolated for 14 days.This was worth the isolation!!The resort is great,good food,spotlessly clean,beach is awe inspiring and pool is well kept.Staff are the best I have ever met!!Special mention to Yasnery,you are an amazing lady!!Also the other workers at the snack/bar near the pool!!Libany and the other staff at the buffet ,Nayrit?,not sure it’s spelled right.Lady at the clubhouse was fantastic,really enjoyed having her visit around the resort!!Massages were excellent also!!Recognized Carlos from Melia Las Antilles in Varadero,he was manager when we went there a few years ago.Hope everyone there are doing ok,this will be a difficult time for all Cuban people,they are so gracious!! Looking forward to seeing everyone sometime in the future,hope this does not change the employees when it opens again !!

    Nice beach, horrible food!!

    Reviewed by samnE288EL() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed first 2 weeks of March, 2020, I can tell you there's so many issues in this resort, don't want to beat them up too much under the current circumstances (coronavirus ) rooms are below average but lots of hot water & pressure, pool area good (hardly any shade), beach is the best thing & made us feel that we got something good out of the resort although the old huts were rotting & falling apart. We had at least 4 very windy days that customers couldn't stay on the beach but great for wind surfing. Food was mostly horrible, honestly wouldn't even feed it to my dog. Breakfast was only down to Leo's omelet, lunch & dinner were mostly the same food warmed up over & over until it tastes rancid. Sunwing should set standards with these resorts if they want to continue working with them as most peole looked very disappointed. Carlos who is Sunwing's rep was very helpful, customer sevice at the resort was great & do their best to please & make the customers happy. Resort has good potential but staff needs more training especially the buffet restaurant, no sense of cleanliness when handling plates, utensils...etc Lots of time, resort staff line up in the buffet with the customers to get their food before they run out (never seen this in tens of resorts we've been to) usually they eat together before they shut the doors. Restaurant staff need to know basic English to be able to communicate, you also feel the special treatment to Spanish speaking customers overall. You feel in general there is no supervision in the resort, staff gathering together talking, on their phones & sometimes smoking (even saw the house keeper smoking beside her towel cart!! Theater bar is average, not many cocktail options. Several time, mostly at night, they claim they don't have any cocktails to provide or the only mixer they have is not working!! Lots of BS!! Management should be watching & supervising staff, especially like a guy 'Omar', hardly see him working, always talking to other staff, on his phone or going to the restaurant to get food. There's a sense that some of the staff are fed up & don't care anymore. Did not mean to be harsh but I had to give our honest opinion, hoping that the resort improves & give viewers an idea of what to expect. Sam & Lucy

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-2

    Value

    Value-3

    Best staff and beautiful beaches!

    Reviewed by LingGob(Napanee, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is located on the most beautiful beach and is lovely, small and quaint. Rudy, Barbara, Yoni, Anita, Yosemi, Eduardo, Alex, Hector, Reinel, Maikel, Jamilla, whistling guy and pizza guy were some of the amazing staff, just to name a few!! It was our second time there and we can't wait for our third visit!

    Enjoyable and Relaxing

    Reviewed by markrichardp2016(Dartmouth) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had a most enjoyable and relaxing vacation staying at Sol Cayo Guillermo. Although some of the guest bungalows are in need of renovations, the main buildings and pool were well maintained and very functional. The resort staff are top notch and the beachfront is second to none. What a beautiful beach at this resort. We would happily return with a plan to avoid returning home with itchy souvenirs compliments of suspected sand fleas - a minor inconvenience to an otherwise trouble free week. Thank you especially to the staff we met and who treated us so well during our stay.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    this is 4th time

    Reviewed by 1946bob2014(Hanover, Canada) on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    this is 4th time new manager and is really trying to make improvements place was painted grounds people were always out trimming and cleaning some of the same people are still there the egg lady and dinning room staff really make you feel comfortable lots of drinks and make drinks for little kids as well as older food was much improved and seemed to be lots of choice weather was warm and windy first day but was really hot for rest of week last day was cool and windy but hope to return again next year