Sol Cayo Guillermo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4709 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best vacation ever

    Reviewed by SergeI90(Montreal, Canada) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kite surfing paradise. My wife and I just came back from an 11 days vacation at Sol Cayo Guillermo. 5th time in Cuba, best food & best vacation we ever had in Cuba. The hotel is a little dated is currently under some renovations. Very clean & the staff is great. The beach is absolutely beautiful. The nightly shows are excellent quality with exceptional talents. We definitely recommend this hotel. We have adopted it and intent to return next year and after.

    Predator Bartenders - Watch it ladies single or married!

    Reviewed by KorpanOttawaOntario(Ottawa Ontario) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Traveled in Fall with my girlfriend for a week - We both have been to many Cuban locations in previous years so we are not knew to Cuban culture/customs etc etc. Also we are not knew to these reviews one needs to take with a grain of salt. When we arrived, the resort was a ghost town - never seen such a low population of tourists? Needless to say, the main pool was closed and under construction, as well was the main buffet building. The Food was sparse and horrible to say the least - probably due to low capacity and must say it picked up once more tourists arrived. Never have I see that hard boiled eggs was the only egg source as well as 3 different types of sausage all prepared differently giving one the impression there was a larger selection - no fruit, and fly infested cold cuts and cheese. We survived no biggie.. Big issue is that a resort should never run out of alcohol - it happened on several occasions and we were appalled - no beer, or spirits of any kind, but was offered banana liquor??? are you kidding?? this was at midnight - no excuse - go get more from the closed bars. The main reason and felt compelled to write this review is several predator bartenders - after speaking with guests both single and even married females, there are two young bartenders by the name of Edwardo and Omar both propositioned woman (guests) to have a drink with them in the back of the bar? This made one of older woman feel rather uncomfortable but did not want to cause problems. So just be careful and aware. Beach gorgeous and all other staff at the resort top notch!

    Still there to welcome you!

    Reviewed by Diane B(Montreal, Canada) on Dec 30, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I wish to make a positive statement about this property although rumors mentioned that the hotel was completely closed for renovation. Approximately 50 rooms were under major renovation (mainly plumbing – new bathroom) during my stay. They shall be ready in a few weeks for the comfort of its guests. The restaurant-buffet Eden was closed for renovation during my vacation (December 6-13th) but has reopened since then. The 3 meals were offered at The Ranchon Restaurant during that period, and it was quite nice with some music in the evening (supper). Also, all the restos à la carte took place at the Don Guillermo Restaurant which I enjoyed. The beach is still as good as before and so appreciated by the walkers. I enjoyed the calm – no music. The friendly animation team was present but not aggressive. The Animation Team is still motivated and enthusiastic even though there was a low occupancy during my week. It felt so good to see that most of the faithful staff was there to greet me as a repeated customer. This hotel certainly deserves more clients, and I believe it will happen as the improved areas rise and the New Management Team (General Director and Sales Director) gets into action for the benefit of all. Faithful to this property forever!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Loved it!

    Reviewed by chantelle_om() on Dec 27, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sol Cayo Guillermo was an amazing experience - the staff was so friendly, especially the animators! They were always around to make sure that the guests were having fun and getting involved in the activities. The beach was perfect - would definitely recommend taking the catamaran to go snorkelling!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    I love this place

    Reviewed by 175sohailr() on Dec 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really liked this hotel,the food good,the room confortable and the beach is the best one,there is many and different cocktails and all the service is very good. The entertainment staff is the best one in all the hotel all the gyals are amazing in their job but is important for me talk about my best friends Mia and Marbelys they made my vacations amazing. I would like to comeback soon