Harbor Beach Marriott Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3543 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely hotel

    Reviewed by Patch1005(Lititz, Pennsylvania) on May 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel provides a very comfortable stay. The staff is friendly and helpful, beautiful private beach. The room was spacious, quiet and well appointed. The location is awesome and the amenities are plentiful. I didn’t go to the spa because of time constraints, but local friends say it is stellar. I will definitely be back.

    Customer Abuse not Customer Service, GM was MIA

    Reviewed by watchoutGMs(Ho Chi Minh City, Vietnam) on May 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was my third and last visit. Hotel has gone downhill. Worst experience was when i picked up a paddleboard and someone from the Aloha Water Sports Center came running shouting and abusing me - gangsters - Marriott should not be involved. I called and complained and asked that the GM look into it but no response. I will write a letter to Marriott corporate office about this. Anyhow i will vote with my feet and never return.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Service

    Service-1

    Numerours employees went out of their way to make our stay superb

    Reviewed by Ilikemyfeetinthesand() on May 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    On our way home from a destination wedding in the Keys, we stayed for 2 nights mainly because of it's proximity to airport and that it was on the beach. Our wonderful experience started with the excellent Bell Hop. He was extremely professional and polite. He was very perceptive and noticed that I wasn't loving the location of the first room they had us in. After taking the time to explain the layout of the hotel and his favorite rooms, he immediately picked up the phone, called his mgr and they upgraded us to the top floor corner room overlooking pool, beach and cruise ship harbor. We loved the view from our balcony. I wish I could remember his name, I believe he was from Hungary. I think I asked him about it when I recognized the accent. First night we had dinner at the restaurant on the other side of the pool. Our waitress was so helpful and friendly. The food was casual and good. Then second night we had dinner at the restaurant inside the hotel called 3030 Ocean. It was phenomenal! The icing on the cake came a few days after we returned home. I called the hotel to find out about a product I used there. I couldn't find it here at home or online so I asked them for more info on it. To my amazement, after being put on hold for a bit, the girl came back on the line to tell me "in keeping with their motto to make life brilliant..." she was mailing me the item for free per the housekeeping manager. I am blown away by this act and so very appreciative!!! Hence the 5 star rating.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Pool service

    Reviewed by 143lissette(Miami, Florida) on May 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I come to this resort yearly and this time I was so upset with the costumer service I received in the pool area. The staff were not helpful and seemed frustrated with smart remarks. I quess since they get automatic tip for there service they don’t care on there service.

    2nd Anniversary

    Reviewed by Katrinia M() on May 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We absolutely loved this hotel. The room was spacious and had a nice balcony. Check in was a breeze and the staff was wonderful. At this hotel, you have the choice of a pool or beach. Each located right at the hotel. The staff always make sure you are taking care of with food, towels, beverages etc. The property is just walking distance from an amazing night life. The food was OK, its a little pricey, but that is expected at the hotel. You can order food or take a short walk to other restaurants in the area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

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