W Fort Lauderdale

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 607 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Good Service, Gross Room

    Reviewed by hipbee(Orlando) on May 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff is very friendly and always smiles. They are very accommodating. Our room was so gross, though. Everything was damp. Nothing ever dried which is what I owe the disgusting smell of the mattress to. It was so sickening it kept me awake (think a mixture of socks, mushrooms and canned peas). The fact that the bedding was damp didn’t help my sleep either. The furniture was stained and the beautiful balcony we thought we were getting was a stained love seat, tiny table and crappy chair. Also, 2 of the 4 times we ordered room service we were missing parts of our order. The tub was also slow so we had to pull up the gross drain. The beach is across the street and there is no food or alcohol service, as a heads up. I did really enjoy the staff and the food and drinks were very good. Good enough that despite my disappointments, I still give it 3 stars. But I’m glad to go home to a bed that doesn’t make me what to disinfect myself all night.

    Disappointing problem that went unresolved.

    Reviewed by Connector744854() on May 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel is nice looking, and right across from the ocean. . I’m titanium and I had to pay for an upgrade. Also lines were long to check in. Once in upgraded room in the late evening the tub, and shower all backed up w sewage and the toilette didn’t flush. In the morning the shower and tub had a scum layer in them, and toilette didn’t work. I called the hotel and they never got back to me. Was just very disappointing Thank you

    Exceptional Service ! Concierge/ Security / Pool Bar

    Reviewed by Gina J(Carlsbad, California) on May 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really enjoyed my stay last weekend , The hotel was incredible and lots of friendly Staff! Ask for Darra she was super friendly and knowledgeable @ Concierge. Also Sean with Security was Awesome ! Make sure you visit the pool its fabulous great roof top , ask for DAVE he was super friendly and Awesome Bartender ! I recommend this hotel to all my friends and family ! Super location ..... Gina

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Outstanding Customer Service Front Desk!

    Reviewed by Gina T() on May 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I arrived on May 4th , the experience I received from the Front Desk was exceptional Leigh went above and beyond and I felt very welcomed and had great arrival experience. I also like to shout out to Nish and Cindy they both were outstanding Front Desk Agents ! The W hotel should be very happy to have these people a part of the Marriott Family! Thank you all for making my stay so Amazing !! Sincerely, Gina Jones San Diego ca.

    Great service

    Reviewed by Fortlaude() on May 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a most wonderful stay at the W in Fort Lauderdale. The complete staff, is second to none. From the front desk, to housekeeping, was always addressed, and asked if I needed anything, and if I was having a good day. While I was waiting to check in, I noticed that I had lost my iPhone charger. Matthew Gomberg, happen to be walking through the lobby, and asked me how I was. I mentioned I lost my iPhone charger, and without a beat, he ran to his office, and gave me his own personal charger. Definitely a great start to my vacation on a happy and positive note. I’ll definitely be staying there again! Thanks Matthew!!

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