Andaz Maui at Wailea Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4057 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not the same as it was. Very unfortunate.

    Reviewed by jillianjnel(Austin, Texas) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Unfortunately, this isn’t going to be a great review. We have LOVED andaz in the past, but with the current state of the world, they are not operating nearly as well as they have in the past visits and not nearly to the same capacity as others nearby (we stayed in the four seasons afterwards). For the cost, they are lacking greatly. The hotel is operating at 100% capacity yet only 30% at restaurants (of course this is the law!) but they should reduce capacity to be able to service those spending thousands. The food was MUCH less quality than two years ago, there were no towels available after 9am at any of the pools, they didn’t clean our room until 3:30pm (the second day they did because I had to personally go downstairs and ask them to accommodate us at a more reasonable hour). Just so very subpar for a “5 star” place. It’s beautiful to the eye but we will sadly not be returning after experiencing what a true 5 star has to offer. No staff, besides those at the valet, even said hello. Restaurant workers and waiters were rude and unwilling to even find a highchair. I personally had to find one myself at their restaurant (mind-blowing, honestly). The luau is great, but there, too, no highchair and we’re not accommodating to our family. My son ate in his stroller. To add- the price difference was only 200 more at the four seasons. The food is cheaper at 4 seasons as well, therefore it was actually more affordable than the andaz.

    excellent experience - must go to Andaz.

    Reviewed by zakanouse(Burlington, Vermont) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    amazing hotel tucked away from other tourists in beautiful wailea. don't miss ka'ana kitchen. best meal we've had in a long time. great cocktails and wine list. overall excellent experience. we're already planning return next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Stay away!

    Reviewed by P591GNelizabeth() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel had the audacity to assign rooms at the and facing construction site. Rooms facing the main pool is too noisy. After arguing and getting upset finally was able to get a quiet room. Food is too expensive for what is was. Service did not see exist. No proper pool service at all.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Four star not five

    Reviewed by gpn38(Reno, Nevada) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is four star hotel masquerading as a five star. I stay in several resorts worldwide and was excited to hear about another choice in Wailea. But they don’t come close to many of their neighbors.we ended up cutting our stay short and moving to the Four Seasons next door.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Overall Excellent location, can improve on few things!

    Reviewed by samakshkapoor24(Cupertino, California) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Andaz maui overall resort experience was really good. However, the breakfast spread and quality was a disappointment for a 5 star hotel. Other than that the overall staff was really good. In terms of rooms they were little below par with bath tubs missing, had to ask for microwave which i was not told about u can get in your room. I think overall guest experience can be improved.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5