Castle Paki Maui Condo

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 559 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent tview

    Reviewed by chrisQ7733NO(Modesto, California) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    great location, customer service worst i've ever dealy with

    Reviewed by corvettekaren(Golden, Colorado) on Dec 31, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    we had 3 nites total at paki maui. 1st nite arrive at 9pm, no one to check us in. have to use the phone around the back of the office- guess what, the phone didn't work! luckily one of their staff came by and asked us what we needed, told him, he said use the phone-told him it didn't work, he tried and it didn't work. so he took the phone into the office and got us our keys. had to check in the next morning. the last nite there- the worst ever at any hotel!! a car hit a power pole about noon. after waiting many hours, we still couldn't get back to the hotel after going out and getting something for breakfast. we asked the fire dept and police dept- they told us to go walk in the ocean to get back because it wasn't opening up until morning- we had a flight at 11am. we had to walk back in the ocean- approx. 3-4 blocks in high tide! luckily a nicer younger couple helped us. got back to the room, very little daylite left. found a flashlite- no batteries in it! went to the office, which had a generator- for the office only. asked if they had any batteries for the flashlite- she actually had the nerve to tell me "you need to contact the unit owner if you want batteries" !! I had no idea who the unit owner was!! asked if I could charge my phone in the office for a few minutes, as it only had 5% left. she told me "this is for me, not you to use!" we went back to the unit, no a/c, no power, pitch black except for the flood lites of the power company trying to take out old poles and put in new ones. we had food in the refr for lunch and dinner that day- all of it went bad. when we got home, tried to get a refund for the last nite- they refused! per management, the power never went out!! I sent them the pics showing all of the poles down on the ground in front of it, they told me "that was after you left". I had the names of the office people I talked to, everything, sent them copies of the pane tickets and car rental showing we were there. their reply was "if we gave everyone their money back for that nite, we would be in the hole- so no refund for you". I contacted the company we made the resverations thru, sent them everything I sent the paki maui- we got a refund immediately. don't recommend them in the least bit- they didn't care about anyone.

    Individual ratings:

    Service

    Service-1

    Value

    Value-3

    Family

    Reviewed by juliebP4259LS(Sydney, Australia) on Dec 29, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed in 304. Ocean front but very expensive $3240AUS for 4 nights. 2 bedroom unit has what you need but no extras. Shower in main bedroom didn’t drain properly ( reported day one no one looked at it). Lift in main bedroom not working (also reported no action). One power outlet in main bedroom faulty (also reported no action). No plug for kitchen sink ( also reported no action). Main beef sliding door has major issues licking and unlocking (also reported also no response). Over all service very poor actually non existent. Staff not attentive I stood waiting at the front seat while the man behind the rest continued to text on his phone. It took him a few minutes to complete his text then asked what I wanted. Beds are very soft and the head board is very loose ( barley attracted and kept dislodging power cord). Don’t look behind bed dust dust and more dust. Mould in the bathroom.

    Great location

    Reviewed by P1935AEsusans(adkins, United States) on Dec 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Wonderful accommodations, lots withing walking distance, well stocked condo, secure, and restful. Public beach one block away. The Farmers market donw the street had wonderful selection. ABC store ready made meals were yummy. Reserved the condo on VRBO no problems, highly recomend.

    All the views, without all the price.

    Reviewed by ATravellingJimmy() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.