The Westin Hapuna Beach Resort reviews
4534 TripAdvisor reviews
Best Beach Resort on the Big Island
Wesley N on Mar 22, 2024
So - there is no better beach on the Big Island - and the Westin is the best place to experience the waves, water and whales. We had a great view from our room - must have seen a dozen whales - (several breaching!) The concierge desk was so helpful, helping us with dinner plans, car rentals, and day trips. Amy is a particular gem. She is super knowledgeable about the island and made us feel like VIPs. Loved the live music under the stars. And the breakfast buffet was stellar. I could watch the ocean from that balcony all day. Meridia took such good care of us... hospitable portions, fantastic ingredients, creative prep. The whole package. It was a great trip. Highly recommend.
Bonvoy Buyer Beware
Ric S (Charlotte, North Carolina) on Mar 19, 2024
I used my bonvoy points to purchase 2 rooms for two nights at the Westin Haupuna. I was sent a conformation letter stating that the 2 rooms for 2 nights were paid for including a charge of 174 for the remainder that was not covered by the points. After returning from our stay we received a notice that the second room was not paid for by my Bonvoy points despite the fact that I received a confirmation stating that it was completely covered. My credit card was charged an additional 1,172.00. We contacted both Bonvoy and the manager Daniel Morales. Although he was very professional he insisted that Bonvoy should have sent us two E certificates. I have never heard of an e-certificate for a stay before so this was news to me. Bonvoy customer service just ignored my inquiry, stating that the reservation was not booked appropriately. I went to their sight and booked directly using my points I don't know how their computer problem was my fault. I contacted them again and was told that I could not book two rooms a the same time or it would make this kind of booking error. To make a long story short I am still in limbo with Bonvoy.......BEWARE!!!!!! The rooms were nice and clean , the view was obstructed even though we were "upgraded", the beach chairs were removed at 4:30 because it is a public beach. There was a used toiletry item at the hot tub, one of the hot tubs did not work for most of the stay. I never saw anyone working at the pool handing out towels or cleaning the pool area. The restaurants close very early. We dined at the Meridian one night, the service was outstanding, the food was outrageously expensive and actually partially inedible. The beluga lentils were over salted. The fish was so over cooked, it was almost not worth eating. The empanadas were excellent. We booked activities outside the resort so cant really attest to the amenities that were provided. Should have stayed at a Hampton Inn! Will not be returning to this property or any Marriott property for that matter.
Wonderful!
Katherine H on Mar 15, 2024
Loved our time at the resort. It is a beautiful place and they take great care of you. The pools are beautiful, and you really feel like you have arrived at a tropical paradise. From the moment you walk in you are treated to fresh tropical juice, a cool towel and a lei. With complimentary reusable water bottles they even make sure you are staying hydrated. Highly recommend staying here.
Wonderful stay at this beautiful resort.
Adventure23230596406 on Mar 14, 2024
We celebrated our 20th anniversary at the Westin Hapuna Beach Resort and found it everything we wanted. Aside from being just a beautiful setting by the great beach, the staff were all so friendly and accommodating. The food was great at the restaurants and the breakfast buffet was delicious and had such variety - something for everyone. We also had some memory photos taken by the Blinnk Photography staff that were located in the resort and had great photos to look back on. The photos were done beautifully and looked wonderful. I would recommend this resort to anyone who want a perfect experience in Hawaii!
Lovely Stay
Climber30310013523 on Mar 11, 2024
We had an exceptional experience at the Westin Hapuna! The room was impeccably clean, and I was impressed by the attention to detail in maintaining its cleanliness. The friendly bell staff also made a lasting impression with their warm greetings and helpful demeanor. Their hospitality truly added to the overall enjoyment of my stay. I highly recommend this hotel to anyone looking for a clean and welcoming accommodation with outstanding service.