The Cosmopolitan of Las Vegas

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1431 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Painfully slow, expensive, inattentive, disinterested, uncaring and worse

    Reviewed by wagoner00(Sacramento, California) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Stayed in June. 2 couples, three rooms. The good? Wrap around terrace is amazing. From there, everything was difficult. Understaffed bars with employees that appeared not to want to be there. Mostly unfriendly, poorly managed response to the demand causing long waits for basics. Covid appears to have affected the operational capability of the property (understaffed, unfriendly). Food areas exceptionally slow 30-45 minutes for tacos (understaffed). For the price, the hype on this property is completely wrong. We were expecting a luxury like experience and found nothing of the sort there. There are too many choices in Vegas at far better prices with better experiences to risk another stay here. As a Marriott branded property, the one is a complete disappointment. Additionally, my companion was harassed by security for her attire as we left the pool area for our rooms. The person was rude and inappropriate and seems to single my mate out as there were a number of people in similar dress waiting for meals. Very unhappy with the conduct and a deal breaker for a future stay unless there are changes made to fix and enhance the guest experience. On a call to the hotel, I have invited them to retrace our steps and to act as customers and see if they feel that their service is up to standard.......would love to have that answer. BTW- some pools closed causing an overcrowded pool area with understaffed service areas.....this is a management problem! For now, my advice is to pass on this property. We stayed in June and have deliberately waited a bit to make sure this review was fair giving the Cosmo a chance that we didn't have as guests.

    Individual ratings:

    Location

    Location-3

    Service

    Service-1

    Valet broke our car

    Reviewed by Trail10075496894(San Diego, California) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Cosmo has the day for the worse is very true as stated by the previous reviewer. We used to love Cosmo until this time. Shame it was also to celebrate our anniversary. The valet broke our Tesla charge port as he hastily tried to drive the car while it was still plugged in. He also used the emergency exit on our door and damaged our window. The staff were rude when we asked for directions to a restaurant. TRULY DISAPPOINTED.

    Cosmopolitan is taking a turn for the worse

    Reviewed by MaryM483(Denver, Colorado, United States) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was my 3rd stay here in 5 years. Loved it the first time (2015). Close to everything and great restaurants. Second visit in (2018) there was more shall we say more young and careless rude guests here. Our last visit in 2020 with COVID, the hotel is FULL of POT smokers. That extra money we paid for the balcony fountain view was useless secondary to POT being smoked all around us and the hallway was unbearable with POT smell. People were fighting in the halls and balconies,. It felt like I paid for the seediest hotel on the strip. Sorry Cosmo- but you’re earning a very sleazy reputation. Trump tower is my next hotel.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-4

    Visit During Covid-19

    Reviewed by clago016(Las Vegas, Nevada) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Hotel is Okay, but not good enough to compare against Bellagio nor Venetian... keep that in mind while booking. We had to wait 30 min + to check out because there were not enough personnel to assist. One of the hotel representatives named Ray gave us a nasty attitude just for asking for help since we were late for the flight. Suggestion: if you are booking a Hotel 5 star you might think of something different.

    Outstanding

    Reviewed by CRJ1726(Corpus Christi, Texas) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently went to Las Vegas for a quick get away. The hotel/casino was extremely clean and felt safe. EVERYONE had on a mask as it was required. Extra cleaning efforts were evident at all times. An unfortunate event happen that required my husband to be hospitalized and stay behind for 4 days because I had to leave and was banned from ER due to COVID. The hotel was very kind to extend our stay one night and even delivered “room service” to the ER for my husband. It was so nice he was cared for since I had to leave. Thank you to the Cosmopolitan for their amazing hospitality.