MGM Grand Hotel & Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 30671 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Horrible Customer Service and Dirty room

    Reviewed by perotti27(Roselle, Illinois) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The room is filthy, the carpet and furniture need replacement. Many stains and filth throughout the entire room. The carpet probably has never been cleaned; I would not walk on it without shoes. The bathroom has no door, the toilet is behind a glass shower door but that would not close because it was broken. The shower door also did not close either. The blinds were also broken but at least they were broken in the closed position so we could sleep. We asked for another room, but the management explained that we booked this type of room and we could upgrade to a better room for additional money. We did not want a bigger room, we wanted one with a bathroom door and a clean room. I booked through the MGM site using my MGM membership. They were clear to tell me that I should have known that this was a small room when I booked it but they clearly weren’t interested in hearing my complaint that it was not the size of the room that was the issue. They probably need to update their member booking page to say the room if filthy. Beware, if they treat returning guests the way they treated me, they must not care about their customers.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    MGM not so grand

    Reviewed by ccook2021() on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Clogged drains dirty shower curtain and a lost travel bag for golf clubs. Charging issues to the room as well. Just not a good experience. Pool was closed also for some reason. I would not recommend this place until they get it together again.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-2

    Pricey stay

    Reviewed by cath132021() on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Much improvement from hotel Tropicanna, phone key was an issue. Friendly staff, 4 star room. Many places to dine although not part of MGM. Slots very very tight. David Copperfield show was just fabulous!! Highly recommend...

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Husbands birthday trip - Location is nice but don't expect sleep.

    Reviewed by hanrhag(Hilliard, Ohio) on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had to move all of our stuff at 1am to a different room after our first night of sleep was filled with people above us fighting/yelling/partying/moving furniture at 4:30am and the next night the people next to us left a poor dog in the room all night crying. Moved to a new upgraded room. The Avenue cafe food was terrible.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Good hotel, terrible mattress in Stay Well Room

    Reviewed by DianaJ5283(Weatherford, Texas) on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great Hotel except the Temperpedic mattress in the Stay Well Room. They were so hard! We didn’t sleep much on what felt like concrete and out bodies were sore! I don’t recall the mattresses in those rooms being so bad, but they awful!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4