TripAdvisor Traveler Rating

Looks nice. I just wish they had English speaking channel options because when I was in my room, I wanted to watch tv and was told to watch on Chrome tv and I couldn’t get it to work… the only problem I had. Oh my room did not have a tub, so pay attention to that.

Firstly Merida is a great place to visit and lots to discover and as a city we loved it. However, as my first time staying n a Hyatt Regency hotel and I was very disappointed. The rooms, although large have no character and are soulless. The mini bar had not a mini anything inside, it was empty and the coffee perculator, which offers free coffee, had no coffee pot although tea bags and nescafe were available. The bathroom was crampled and not designed well, with the toilet facing the front of the sink. The club lounge was not worth the additional price we paid as the food was of poor quality and the environment felt like a sterile hospital cafe and not at all like the type of club lounges I have used at other hotels and would expected higher quality from the Hyatt. Staff were polite but not engaging all heads down at all times,whilst they tapped away on their computers looking ever so NOT busy. Location: too far from down town Merida, if you are on business this is a good hotel but if you are vacationing make sure you stay in a hotel closer to Merida center. The bus tour is cheap but but not at all interesting. A spainish/english speaking guide who looked exghausted, and we felt could not be bothered to explain anything and spent most of his time saying nothing. Not worth the hour and a half of our time when we could have been doing something far more interesting as Merida is full of history and some great places to eat. Casa Maya and Salon Merida were excellent and highly recommended. Lots of activity in Merida and it really is a beautiful town. Everyone is so friendly and if you need help or directions the police so helpful and friendly and will escort you so you dont get lost. Lots of intersting things to buy and great indoor craft markets. You need to be prepared to haggle if you really want to buy something but its all part of being in Mexico and most vendors will start high but then accept what you are prepared to pay. Overall a great trip to Merida and a great starting point if you want to visit Chitzen Itza and other temples.

Three stars for the facility but four stars for the staff. Efren at the front desk set the tone with his friendliness and helpfulness. Our room was spartan and a bit worn around the edges but large, although the bathroom was snug. The internal and external soundproofing are minimal, but the hotel and surrounding area were quiet at night. There is a very basic breakfast included with club rooms, but the breakfast buffet, which is not too expensive with the club discount, was outstanding.

Been to Merida several times and always end the trip at the Hyatt Regency. The courteous staff is always there to help with anything you need. Clean and spacious rooms have great views and comfortable bedding. Being a loyalty member, I always choose the club access on the 17th floor. Continental breakfast and tasty dinner options are nicely laid out in a cozy atmosphere. Servers are very welcoming and attentive. Well worth taking advantage of this offer. Good size pool is heated and set in a spacious landing that offers sun and shade. Valets are very efficient and have always been able to setup taxi service at any hour of the day. Have always had a great experience and hope to have more soon. Highly recommend.

The water temperature dropped for showering. Wasn’t until the next day that very sent flyers to each room, but still we needed to shower. Also the quality of the gym looked like a run down motel. The amount of money this hotel let alone Hyatt makes and is worth the gym was a lousy excuse of a joke. However the staff, the service was amazing… the complaints are mainly for the CEO and stakeholders for being so stingy (it’s easily noticeable)