Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4945 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    jan 10-11/21 stay

    Reviewed by Merryl C(North York) on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    my only comment - in the restaurant, at dinner time, you should not be served with paper napkins. Also the rolls served should be warmed. Jason at check in should be commended - he was very helpful. I do understand that due to covid the ameneties were not placed in the room, but whatever I requested was brought to me very quickly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Covid-19 trip

    Reviewed by Ozullo411() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I was nervous to travel during the Covid-19 pandemic, but the resort was very clean and took the utmost precautions. It was very appreciated. Rooms were ver clean and well maintained. The majority of staff was very friendly. Elvis, our beach server, was absolutely wonderful. He was friendly, accommodating, and personal. Robert, a dinner server, was also excellent. As well as, Natalie at breakfast and lunch. She is a ray of sunshine! Hayden ( I believe that was his name? ) at the Zilara lobby bar at nights was also incredible and accommodating. We really enjoyed taking to him. Really excellent staff in general ???? However, We were not impressed with the quality food at this resort, especially for dinner, or the quality of wine offered with the all inclusive. While they did offer other wines by the bottle, the markup was astronomical. Breakfast at urban eats was my favorite meal. The jerk chicken is also very good for lunch . I do not remember the man’s name that worked there, but he was also great! We prefer a quieter getaway, but some of the other guests were rowdy and obnoxious at the pool. We did find some quiet moments but something to keep in mind.

    NYE during COVID

    Reviewed by rxp188(Whitehouse, New Jersey) on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent 5 nights during NYE at Zilara in an Oceanfront Grand Butler Suite. As a globalist we were upgraded to the Oceanfront Junior King suite and then paid to upgrade to the butler suite. There was some mixup with the front desk so the butler was not ready for us when we arrived but did meet us at the room later in the day. We requested an early check-in and our room was ready when we arrived at 11:30am. The room was spacious at over 1000 sqft and the 2 bathrooms were helpful when we were getting ready in the evening. Beautiful ocean views from our balcony but didn't have really great seats out there to enjoy the views. The balcony could use a daybed so you can relax out there. Prior to our arrival we had been emailing with Natresha Thompson who has been one of the most helpful concierge agent we have interacted with at Hyatts, quick responses to my request and even was nice to send over a gift on NYE. Overall, we had a good stay and paid much lower than what would normally be charged during NYE so it was ok that all the amenities were not on par with other Hyatt Zilara standards. We also didn't feel the butler service was worth the extra costs, we would skip that next time. They were helpful in making dinner reservations and other requests but not sure if we really maximize the service to pay the upgrade for it.

    Christmas Vacation

    Reviewed by tlf1993() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing vacation. Our butlers Jodi-Ann and Ricardo provided us topnotch service. The entertainment team with Travis and Carine had us up on our feet and dancing. This team is so much fun and lots of laughs....exactly what you want on vacation. We told them we definitely will be back again for our family holiday.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nichole

    Reviewed by NicRon21(Indianapolis, Indiana) on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I rarely do all inclusive as but decided to give it a try, for New Years. Wow! Was I surprised! Great food, service, pools. Definitely recommend and may even return with our children. ThAnk you Hyatt Z!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5