Jewel Grande Montego Bay Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 853 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Service from the heart

    Reviewed by Carolyn B(Germantown, Maryland) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my first time in Jamaica and first stay with the Jewel Grande. We stayed in a suite and had stellar butler support from the dream team: Keen and Flitch. The room and view was spectacular and the food was delicious. I cannot recall a negative aspect from this trip other than the weather since it rained one day when we did our excursion. The Jewel Grande staff members were friendly and had a hand gesture indicating service from the heart. It was truly an extravagant and memorable stay. If I go back to Jamaica I would highly consider going here again with my family. It was such a luxurious stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful and luxurious resort! Amazing people.

    Reviewed by Jasmine M() on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went with 14 people total (6 being kids under 16) and one was our Grandma. Everyone was so accommodating and even in the city itself everyone was so kind! 10/10 would go again. We read some reviews about Jamaica and people saying they felt unsafe but that is VERY untrue! I felt like I could walk around at 3 am and it was fine. We got butlers for our room and they went above and beyond for us! We decided to make Jewel Grande our official family vacation spot from now on!

    Great Week

    Reviewed by DRGNJ(Northern NJ, USA) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Although our stay was not without its issues, this is an awesome property with a committed and excellent staff. The rooms (Sentry Tower) are huge and have beautiful ocean views. The food is plentiful and diverse. Restaurant service is pretty slow, but that’s not a big deal. The pools are quite nice and the beach was very enjoyable (and we found covered seating at the beach was pretty easy to grab before 9:30am). WiFi connectivity was usually pretty good around the property except for a 48 hour period in our rooms and the others in our Tower when there was apparently a cable issue off property. Even though this was supposedly not Jewel’s fault, I still think there should be better back up and contingency plan in place to handle this inconvenient eventuality. The employees are excellent and some deserve a special mention. These include servers Jason (Bouchon), Austin (a trainee at Orchids), and Damian R (Moonstone). Also excellent around the property were Kemar (water sports), Akin (beach server), Henry and Shaquille (pool bartenders), Jodi-Kay (animated pool-side server), Yaneek (Guest Services) and Moyan (front help with luggage). Also a real stand-out is the property General Manager Vishal Vaswani who seemed to be everywhere and has the impossible job of making sure everyone is happy. Vishal was a pleasure to meet and interact with and is a real asset. All in all, this is an excellent property with great facilities and great people. We look forward to returning !

    Great service!!!

    Reviewed by Xandria_93(Cleveland, Ohio) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to say this is by far the best place I’ve visited. Romario was our bell boy and right off the bat, he made me and my friends feel welcome and getting us situated in our room and explaining the island to us. Marvin and Javer, were our butlers that we were assigned to us were amazing. The buffets, restaurants and front desk was accommodating and helpful in getting us taken care of. The water sports team where nice. They have sailboats that the guests can be taken out to sea on, and Kemar was a very capable and made sure I felt comfortable on my short trip out there.

    Orchids

    Reviewed by Encour() on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would to big up the all the staff at Orchids Buffet for the excellent work that they do especially Kayon, Octavia, Jodi-Ann, Austin, Roxanne. The manager Ringo Bendon and the Supervisors DaSeana, Tracy-Ann and Stacey. Great Job.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

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