Iberostar Selection Rose Hall Suites

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5599 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Experience

    Reviewed by kmatthews2020(Portmore, Jamaica) on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The food was great, the customer service was great and welcoming, the entertainment was real great especially Peaches great at his job. And AnnMarie at Sales and the Concierge Ezekiel great customer service giving the necessary information to enjoy the amenities of the Hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Beautiful Resort

    Reviewed by Brnskn007(Atlanta, Georgia) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I tend to rely on reviews when I’m searching for a place to stay for any of my travels. During my search this particular resort caught my eyes. I noticed there were several great reviews along with a few negative ones. However, even with what I read I did not allow the few negative reviews be my deciding factor. I am so glad I decided to stick with decision because the resort surpassed my expectations. It was absolutely fabulous! The resort is beautiful, had daily entertainment, clean establishment inside and out with great food and restaurant options. I’ve seen some negative reviews and I honestly have NOTHING negative to say. I’m a travel enthusiast so this was not my first resort experience in a different country. The customer service was phenomenal with everyone being quite friendly. Their attentiveness to detail and my needs were exceptional and appreciative. These factors alone was a reason for me to leave such a positive honest review. This resort deserve for others searching to read an open and truthful review about their service. As for me, they have definitely gained a returning customer. Thank you Iberostar Selection Rose Hall Suites, you did not disappoint.....I will most definitely see you again!

    Hungry and disappointed

    Reviewed by 287brownj() on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I visited for my anniversary and was most disappointed. They had so many restaurants closed which according to them was because of the occupancy level. Ended up being hungry one day. Food truck meals stale and tasted horrible. Housekeeper insisted she had to enter our room, while we were there, to check lamps. Even though they were aware of our celebration they did nothing to add value to the occasion. I will say that the staff were Great and some COVID measures admirable. Go team Calabash. Parking perfect.

    Good Experience, Just a small mishap

    Reviewed by Bless_child8(Jamaica) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Check in and front desk service was very good, greeted with drinks. We were given an additional 2 hours stay however they didn't communicate that our room would shut us out exactly 12pm and we'd need a new key to access the room after 12pm. The receptionist was rude when we went to collect another key, she didn't apologize/explain how their system works. On the other hand the overall experience was good.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Wonderful Time

    Reviewed by Annetteruel(Charlotte, North Carolina) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We liked mostly everything about our stay. The beach and pools were great. The drink-serving staff on the beach were outstanding, and came around very often. Tipping is common though. No shortage of loungers around the pool. Usually loungers available on beach as well. The buffet food was decent. The restaurant food was very good. We felt this was very good service, other than not betting a king bed as we were expecting. The nightly entertainment was ok. They had the best look-alike to Michael Jackson that we've seen at any resort (if that's important). We actually liked the nearly nightly entertainment at the bar better. They have a water system where you can fill your containers (or what they provided), which was nice. You can borrow any of the water items for an hour (snorkel equipment, sailboat, kayak, etc). Just be aware that you'll need to put down a deposit of at least $100US for the safe return of whatever you borrow. Many fish seen snorkeling on man-made reef. Overall, we liked the facility and staff. We also did make sure to book out airport transfers with a wonderful company name Top choice Jamaica Tours we booked everything online there website and they gave us a tour around Montego Bay which is a good way to learn about the area and see all the nice spots to do shopping. We highly recommend them and Jamaica to anyone.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5