Fairmont Tremblant

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2173 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Way below par for Fairmont

    Reviewed by JF_de_Montreal(Montreal, Canada) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have repeatedly stayed at several Fairmont resorts in the past — Château Lake Louise, Château Montebello, Manoir Richelieu, Château Frontenac… — and have been accustomed to expect a certain level of experience quality. Unfortunately, Fairmont’s Château Tremblant was well below par. My family and I booked a suite over the weekend of Sept. 12-13 of 2020 and I was astounded by the various shortcomings, none of which are COVID-related by the way, both in terms of service and infrastructure. For instance, on the infrastructure side: - The toilet in the room was dysfunctional: It took 10 minutes for the tank to fill (we told the hotel and they did fix it but when you’re a luxury hotel, this is not something customers should have to flag). - The umbrellas were broken: While it is appreciated that a hotel would lend umbrellas to its guests (I think this is actually expected from high-end hotels, though), it would be nice if said umbrellas were actually 100% functional. - The suite was not very nice: It was OK… for a Comfort Inn. There were no amenities (except maybe for bathrobes and shampoo!), and sincerely, it felt like a bad trip to the late 1990’s in terms of style, and the furniture’s condition felt like it dated from that era. - Some big-ass wires were dangling from the roof: As we were marinating in the (very nice, I must admit) exterior pools (probably the best amenity of this hotel), we noticed what looked like big, 3 in.-diameter wires badly attached to the roof… the kind of detail that makes you feel your high-end hotel isn’t exactly high-end in terms of detail-orientation. - Internet access was troublesome: So, first, I still have a hard time believing that a high-end hotel, in 2020, would still have you pay $15 per day to get Internet access (that’s a first strike right there). But then, I’m a member of their ALL loyalty program so was told I would get access for free… which only worked for one single device (second strike). But then, whenever logging on to whatever page was displayed upon opening a browser after logging on to the hotel network, I would see a page that looked like it didn’t have a CSS or style sheet… it was only text. Not very high-end… and a third strike with regards to Internet connectivity. And then there was the service. While I did appreciate the responsiveness from the staff the two times I asked for assistance through a text message (nice!), I was not impressed by several instances, like: - The staff in the restaurant: Upon ordering food, I needed advice about which wine would best match both our very different — and harder to pair than my own experience and knowledge about wines allowed — meals. The waitress’s answer was to read me the wine list… (I can read, thank you!) By the way, selling somewhat cheap, SAQ-available $18 wine bottles for $58 while not even being able to talk about them is not only a ripoff, it’s almost a fraud. - Also in the restaurant, kids ordered apple juice… that was served in their original MinuteMaid container. I mean, I appreciate the honesty of not trying to sell this cheap juice look like it was home-made, just-pressed apple nectar, but if you’re going to price your juice at $5 a bottle, it would kind of deserve a glass. - No pillows for the sofa-bed: While it was clear from the get-go that, because there were 4 of us in the suite and only one double-bed, my 2 kids were to sleep on the sofa-bed, my experience with other high-end hotels around the world (like Germain hotels or also Accor-related Sofitel chain) had me expect that the sofa-bed would have been taken care of without me having to ask for anything. While the sofa-bed did have sheets and a duvet in it, there were no warm covers and pillows to be found in the room… and so I had to ask for them to be delivered to the room. - Then there were several little incidents, like when we asked for some Advil to be delivered to the room and, after waiting for an hour, we inquired about when we should expect delivery, only to be told that someone had in fact come up and no one had answered. (There were 4 of us in the room, and no one ever heard a knock… so that had to be a lie. Plus, you would expect that, should nobody have answered, they would have called the room to inquire if we were still interested in said Advil, right…?) - Or the fact that, when I showed up with a dog, the people at the reception never said anything about a $40 fee. (I don’t care about the charge… I would’ve appreciated knowing about it, though!) But I think the worst part was when, upon checking out, the lady at the counter asked how had been our stay, and I started explaining what you just read above. Despite being served essentially the whole story, there were no apologies, no indication that someone higher-up would contact me for further information, no additional comment then ‘’Thank you for telling me. That’ll be $1000. Would you like to use the same card you used upon checking in?’’ This hotel is exceptionally well below-par in terms of service, especially in light of the expectations they set on their website. There are nice things to this hotel — the pools, the big fireplace in the lobby bar, the location — so book it if you must, but manage your service expectations accordingly.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-1

    Great breakfast!

    Reviewed by CrazyKphotography(Toronto, Canada) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was rainy when we stayed here. Breakfast at Le Comptoir was delightful with Etienne who was entertaining and Linda who was a bundle of information. Marie Sofi was very helpful and pleasant. Very nice area to stay in.

    very poor customer service. Basically we were cheated.

    Reviewed by 852nishap() on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked room with kitchen. Room had no kitchen. We were charged double for kitchen. There was not even microwave. We did not get any discount or room changed. Terrible service. I would not recommend anyone this hotel.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    wish it were 2-for-1 more often

    Reviewed by First F() on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Fairmont Tremblant has amazing staff- from the valets to front desk to housekeeping to food and beverage staff. Perfect mix of friendly yet professional. Unfortunately due to Covid restrictions this hotel has some limitations. Fairmont is doing everything to make its guests feel safe. Anyone with mobility issues, not feeling well or just out of shape will suffer since the main entrance is the only way in- it’s quite a steep climb uphill on a hot sweaty day. Clients can reserve a 2 hour block for the pool area (70 people max = plenty of room). The big pool does get quite dirty by the end of the day. The rooms were as good as expected. Great rain shower and amazing pillows. Ask for view of the pool/hill instead of front parking lot. The pool snack bar is perfect and like everywhere else in this hotel, the staff will fill orders even past closing time (4pm?). Ricochet has okay sandwiches (pricey as with everything at mont-tremblant). Choux Gras restaurant is allergy friendly and was our best meal in Tremblant. The pan seared salmon and seafood pesto pappardelles were very very good but the flank steak was Amazing. Creme brulee and sugar cream pie or gluten free chocolate cake were also fantastic. Bar Axe was always nice (except when closed early). Jessen the Best Mixologist and bar staff were very accommodating with perfect recommendations. Buy tickets for tremblant attractions with the concierge to save time standing in line while also getting questions patiently answered. When the concierge clocks out at 4pm, the front desk staff is helpful. Fairmont Tremblant is a great place for a relaxing stay with perfect staff.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    great place

    Reviewed by Debbiemilan(Montreal, Canada) on Aug 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for one night this summer. Great service! Felt safe all the time. We were upgraded to bigger room but it was small - not sure how small was the room we originally booked. We don't spend a lot of time in the room so it didn't bother us. There was a full kitchen and table for 4 people so if you plan to cook you have everything there. We used Pool Area - had to make 2 hrs reservation but it was excellent and clean. There is also a bar at the pool area with waitress. Hotel is well located. There was a Valet parking but you can also park for free at the beginning of the village ( 5 min walk to save 30$) They did excellent job with Covid precautions. It was a great experience we would be back :)

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5