New York Marriott Downtown reviews
2245 TripAdvisor reviews
Great Customer Service
SABB802 (Alexandria, Virginia) on Mar 13, 2024
I stay here each time I can when visiting NYC for work, The hotel is in a great location and the staff are very professional. The Executive Lounge is worth coming for! The food they put out for breakfast and dinner is amazing. I don't need dinner after eating in the lounge. The two women staffing the Exec Lounge are amazing. They are so friendly and ask if they can help in any way. I have never had anyone staffing an Exec Lounge be so friendly! Would definitely recommend staying here!
Rude staff & hidden fee
Andrew L on Feb 06, 2024
Booked my reservation through my employers online booking agency. There was no reference to the bogus “destination charge” while booking. Checked-in and was told about the $75 fee for the first time. I kindly explained that I will not be using any of the services like the bike they provide for use in downtown Manhattan. Instead of accommodating me, the front desk was extremely rude and essentially told me I was dumb. I have status with Marriott and frequently pay the destination fee, especially when I’m traveling for personal reasons and when I know in advance there is a fee associated with the stay. This place really rubbed me the wrong way. Rude staff at the front desk.
Functional
Finlo (London, UK) on Jan 14, 2024
A large room in a location convenient for walking to the office. No bottled water in the room, though you could purchase at the “mini bar” in the foyer. While the rooms look like they’ve had a recent makeover, the doors on the bathrooms look like they’ve been there forever - they’re sliding doors with the tiniest little catch to grip on to - I didn’t dare pull it all the way closed as I worried I might not get out again. One day housekeeping pushed it all the way back into its slot and I had to get engineering up to release it. Housekeeping also seemed to be good at flicking the alarm clock (which I wasn’t using)on. Fortunately it has been set for a time after I got up but before I left for the day else it would have annoyed my neighbours. I was given an interconnecting room which as a lone traveller I hate, but they were full. Breakfast is available in the bar downstairs but only from 7am. I would not choose to stay here for a non business trip.
One night stay, will be back!!
Bradley C on Jan 09, 2024
Loved the property! Lashanda Brunson was awesome at check-in., helpful and friendly, exactly what you would want when checking in. The view was great. Thank you for your hospitality. We will be back!!
Comfortable business hotel
rachelrH4697WK (Austin, Texas) on Jan 04, 2024
I stayed at this property for 3 nights for a work event. The room was extremely spacious for NYC and was very comfortable, including a great bed and black-out curtains. While the property wasn't chic, it had everything I needed and the location was next to my office so very convenient. I would recommend for a comfortable NYC business stay downtown.