Fairfield Inn & Suites Manhattan Penn Station

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1838 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great stay during COVID

    Reviewed by May2081() on Dec 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time at this hotel. Great room with a great view. Very friendly staff, accommodating, clean environment, hand sanitizer stations. Lobby area is very clean and spacious. Highly recommend, we will be back very soon!

    Really safe

    Reviewed by travelmarie1() on Dec 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great! I was really worried about traveling to NYC because of COVID-19 but everyone at this hotel made me feel extremely safe. Shout out to John overnight (tues evening 12/8), Jessica at the front desk during the day (wed 12/9 & thursday 12/10) and josh (wed evening 12/9). staff was really incredible and handled everything professionally and safely. thank you!!! will def be staying here again in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    More than Fair!, field

    Reviewed by gabeochoa(New York City, New York) on Dec 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay here was great. Checked in a bit earlier than the normal check in time, no problem. Check in was a breeze. Before I knew it I was on my way to my room. 1902, end of hall, great view of the city, including the big New Yorker sign (Wyndham hotel). Room was clean. Bed was comfortable and pillows were absolutely heaven. Slept like a baby. Loved that it was less than 3 mins to the train station. Was nice after a long day of exploring the city.

    Good location, nice staff, but amenities lacking

    Reviewed by 1NicePerson(Alexandria, Virginia) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I fully understand and support the need for COVID precautions. But the response needs to be better thought through at this property. Upon check-in I was told there would be no daily housekeeping service. I'm OK with that. But why wasn't there more than one day's supply of soap and shampoo left in the room? I found a friendly housekeeper who was happy to provide additional supplies, but why did I have to ask? When a guest checks in for multiple days and housekeeping isn't provided daily, why not stock the room with additional supplies? Ditto for the coffee. Duh... I also understand the hot buffet breakfast had to be suspended. But the substitute was a joke. I picked up a heavy bag in the lobby to take back to my room. The bag was heavy as it contained a 20 oz. bottle of water. Other than that there was a pre-wrapped muffin, granola bar and a small orange without a knife to slice it. Yikes! No juice, no other fruit, no yogurt, nothing substantial. One has to wonder how much money is being saved by the closure of the buffet breakfast, and whether the hotel should honestly claim that breakfast is no longer served. What I received could barely qualify as a snack. As a Titanium member I would have expected something more, perhaps from the market shop or a voucher to use in a local restaurant. As there was no refrigerator in the room, I couldn't keep anything overnight, so I just skipped breakfast most days. The staff here were all very pleasant and helpful, without exception, but the lack of care in offsetting COVID restrictions was most unfortunate.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Awesome stay!

    Reviewed by mark k(Novi, United States) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Obviously the location is ideal, right in the middle of everything. Plenty of sidewalk vendors with a wide variety of foods. Just about everything you need is within walking distance. As for the hotel itself, it is clean, quiet, and secure. The staff is fantastic, check-in and check-out was seamless and quick. Highly recommended if your travels send you to the Big Apple.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5