DoubleTree Suites by Hilton Anaheim Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2927 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Left my teenage son stranded in the lobby at midnight

    Reviewed by Voyage28582086431() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Paid for 2 adults and 3 children. Got 2 bottles of water. Only 2 breakfasts. Breakfast was awful, tried to get my younger son something, soggy waffles, very few yogurts, old looking fruit. Teenage son got locked out at midnight and the front desk treated him like some kind of drug addict trying to sneak in and rob the place. He had his ID and his key card which would not work and they refused him a new key. They finally called my room at midnight and stated "someone is trying to get into your room!" AT MIDNIGHT. Sent us into a panic that someone was trying to break into our room, absolutely ridiculous. Will NEVER stay at this hotel again. How hard is it to simply say your son is here at the front desk and is locked out? But no, someone is trying to get into your room. Who says that to a mother in the middle of the night with small children in the room? And who doesnt help someone who is locked out of their room in the middle of the night (who knew the room number, name of guest, had ID and a broken key card to the room)? Worst service ever.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Mini Vacation

    Reviewed by koa95(Honolulu, Hawaii) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I chose this location because the price was reasonable with my points. It is close to Disneyland. We love Doubletree because it is part of Hilton and the cookies are the bomb. I recommend this property.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The staff is not professional!

    Reviewed by jdjones2019() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I received food that was not cooked properly and when reported I was treated poorly. The staff was not in uniform as they should have been and it was difficult to identify employees at all times. I would not suggest this hotel to anyone given the many other options in the area. The beds are hard and the pillows are flimsy and flat. The hotel rooms need to be updated.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2

    Beyond excellent service

    Reviewed by didianderich() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone I encountered was friendly, helpful, respectful, and professional. I came with a large group of 25 students and they went beyond my expectations to accommodate and help. One of the best hotel staff I have ever encountered ( and I have traveled the world). Hotel is also very nice and clear. Really enjoyed the heated smaller pool when the temp fell into the 60’s. Great time relaxing at night in the pool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great Disney Location

    Reviewed by tkjmbarnard(Arizona) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was a great place to stay if visiting Disneyland. We were able to walk to the park, but there was a shuttle service as well ($6 per person for all day). We loved the warm cookie at check-in and our room was spacious and nice.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4