Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3272 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    DO NOT STAY HERE!!!

    Reviewed by Latanya B() on May 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    ROACHES ROACHES ROACHES!!! There was a broken fridge, broken TV, and musty smell. The building is old and outdated. It was a horrible experience. Roaches crawling on phones while charging. Roaches crawling on my kids while they slept. DO NOT DO IT!DO NOT STAY HERE!!!

    First Time here

    Reviewed by Debra H(Holden, Louisiana) on May 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I read a bunch of negative comments about this hotel and wanted to give my input. The hotel clerks were real nice, lobby and grounds were clean, rooms were nice, needing a little update. They are doing some renovation. The beds were comfortable. The only thing I didn't like is they charge a resort fee rather you use the swimming pool or slides, if you have a vehicle they charge $10.00 a day for that and a deposit of $50.00 that you get back.

    Great spot

    Reviewed by Lucas E() on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed the water park and playing games the food from the restaurants was good as well. Friendly staff made it easy to talk to and their help was very good. Definitely a place I would bring my family back too!

    AWFUL EXPERIENCE - Stay elsewhere if you’re disabled or if your loved ones are.

    Reviewed by Steph C() on May 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Me and my family were staying on the property this weekend and my god daughter, who is 6 years old with a prosthetic leg, was playing in the pool. Three hours go by, now she is in line to go down the water slide, only to be told she can’t because she has a prosthetic leg. They told her she would have to take her leg off if she wanted to go down the slide. This humiliating incident took place in front of dozens of other kids and their parents in line for the slide, leaving her to cry hysterically. We were asked to leave the property for not understanding “their rule” that prosthetics aren’t allowed “because they might damage their facilities.” Our family was expelled from the property because of this emotionally damaging incident. The management repeatedly cited “their rules” and would not allow us to talk to anyone that could perhaps understand this heartbreaking situation. Not only was the 6 year old with a disability, beyond her control, publicly shamed, but also, our entire family was ejected from the property. This horrible situation leaves me with no choice, but to leave this facility one star and hopefully warn anyone else with a disability or a loved one with a disability, this is NOT the place to stay. Obviously, anyone with a disability isn’t welcomed at this place.

    50 dollar charge AFTER I left

    Reviewed by Devin R() on May 07, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I looked at my bank account and there’s a 50 dollar charge on it for coco key resort. I remember when I was there and there were multiple people upset about them being over charged as well. When I called the front desk no one answered. I’d like someone to get ahold of me about this because it isn’t fair for you guys to charge me AGAIN after I already left..

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