Loews Portofino Bay Hotel at Universal Orlando™

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7250 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Universal Orlando

    Reviewed by jfpinol(Guayaquil, Ecuador) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Portofino Hotel was amazing and the best thing was the express passes for the rides! The people that worked at the Hotel was very friendly and they helped in everything that we asked for. I recommend it.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Solid Experience, No Complaints!

    Reviewed by RabbitHockey(Sioux Falls, South Dakota) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed 3 nights in the middle of April, and got some great weather. Really enjoyed our overall experience at the resort. Had a walk-out room with a view of the lake, and a very nice little patio. The room was nothing special, pretty basic, really wouldn't be on par with a room you would typically pay for at this price point, but other factors make up for it. The bed was also very comfortable, everything was clean and in good working order. The resort itself was nice, clean, most things are open, and overall minimal waiting. The beach pool was great! Spent one full day hanging out at the pool. Chairs are good, music was good, lifeguards and pool servers all did a great job! The resort is no more than a 5-10 minute convenient boat ride away to City Walk. It's a great experience getting to and from the Universal parks. Overall Portofino is not cheap, and maybe not the best value for what you get, its got high end hotel prices without the shine, but things like express passes, location, boat shuttle, and overall service of the staff made up the difference for us, and so we would definitely return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-3

    Meh

    Reviewed by Safari526414() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Definitely not what a five star hotel should look like. Paid $800 for club level and it was worth about $8.00. Loews seems to like blaming Covid for their cutting back on cleaning your room and on staff. The lifeguards at the pool are unacceptably rude to kids and their parents. Hot tubs are not allowed during Covid, either. Why??? No rhyme or reason to anything. Just excuses to scrimp and make more money. Not the value I expected for the almost $6,000 bill. The parks are overcrowded and their staff are complete jerks about Covid implementation. Not a happy experience. Stay home if you’re freaked out over Covid, people. Employees and patrons, alike. I hear Disney isn’t so bad, but I doubt we’ll be back anytime soon.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-1

    Great Week at Universal

    Reviewed by Robert A(Augusta, Georgia) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We took everyone (11) to Universal for the grandkids spring break and stayed at the Portofino. It’s a very nice hotel, proving nice guest rooms and a long list of amenities. The room was well equipped and maintained. The boat to City Walk was well run and timely. The pool was great as were two restaurants. All workers were very attentive and helpful.

    WONDERFUL IN EVERY WAY

    Reviewed by Rachel_marie_81() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ALL of the staff was kind, the hotel was clean, the food was great. We took a family vacation with an 11 month old and 17 year old. No problems and a seamless stay from beginning to end. They are top notch and I highly recommend.