Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3611 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Scared for our security

    Reviewed by Passenger53127054321() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed at the Seralago, when we got there, toilet was broken and ran non stop but wouldn’t flush, the room smelled horribly musty and well, the bathroom had black mould on the inside of the toilet tank. We asked them to fix the toilet as it was loud and had to sleep there, which they did the next day. Then on day 3 in the evening (we happen to be in the room), someone walked into our room holding a child at about 9pm, said they were given our room and exited. For 2 hours the front desk claimed they did not give out our key, and security stayed only our key entered the room. They offered a new room, but shocking- none were available (although someone walked in and got a room as I stood there). I will never book there again, and unless you want people getting access to your things, you shouldn’t either!

    our stay at this hotel

    Reviewed by Richard M(Mayo) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Seralago was very nice. the people were very nice . the room was comfortable. we were very close to everything on our agenda. the breakfast was delicious and well worth the stop. we needed advice from a couple of the employees and were very helpful. we found that the entrance to this place was very accessible

    Roaches!

    Reviewed by Angie g() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Good location is about all it has going for it. Very outdated and sketchy looking. We were informed that even if we have the Do Not Disturb sign up they do daily "wellness checks" to make sure we are okay.. the staff did not pay attention to the sign either. The last day we were there we found a ROACH! We informed the front desk and the girl responded with oh I'm sorry... it was very clear that we weren't the first to report this. We had to throw out all of our food and go through our belongings with a fine tooth comb to make sure we weren't bringing any of these nasty things into our home.

    Always a pleasure!

    Reviewed by emoronta75() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Seralago Hotel has always been our go to get away place when vacationing. Their prices are extremely reasonable; great customer service and the rooms have always been clean. Two gigantic pools. The front pool has the Tiki bar with amazing drinks and music. What more can you ask for !!!!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Could be a nice property.

    Reviewed by Sherrie C() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is in a nice location near Old Town and quick access to the Disney Parks. Lots of restaurants and shopping nearby. The hotel itself has the potential to be really nice but needs clean-up and upgrades. The beds were comfortable but the room itself smelled of heavy mold, the bathroom door would not close unless you lifted the toilet seat to allow for the door to squeak by. The shower head only allowed for a stream to come out...no spray. The furniture looked like they bought it second hand. The pool area is nice. The main pool and baby pool were clean but the walkway around the hot tub is eroding away and made for tricky stepping. Plus, the hot tub was disturbingly dirty. The playground is not safe. The iron monkey bars are eroding away from age and is very sharp. DO not allow your kids to play on this. The Tiki Bar is cute and the bartender was very nice. The lobby area, store, game room and amenities were clean and nice.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-4