Riviera Palm Springs

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2872 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    The Riviera Blues

    Reviewed by tomcoyne50(Cambria, California) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It all started when we opened the door to the room. Beds were unmade and to our surprise clothes were also in the room. After regrouping at the front desk again we were issued another room which fortunately was in good shape, well almost. Just a little thing like NO HOT WATER for the two nights we spent there. Other than that all was good.

    Good Value - Nice Rooms - Free Parking - Good Location

    Reviewed by cruiser4270(Phuket, Thailand) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Family stayed over the weekend and were unanimous that we would return. Very large property, nice pool area, great location. Food was decent to good. Watch the $5.00 service charge on all food service so you don't tip twice like I did. Don't get a room by the pool unless your ok with loud thumping music all day.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Older but Pleasant Resort

    Reviewed by 916gails(Chestermere, Canada) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is an economical, well-aged hotel with many attractions but you must keep in mind that it is just that. The Tributes in the hotel are to the many stars like Marilyn Monroe and Cary Grant who frequented the hotel in the early years. Features and artwork are throughout the hotel. Upon check-in, we were upgraded to a suite and it was quite large. It was not until we returned to the room after dinner that we noticed all of the deficiencies. The room was very dusty and obviously had not been used in a long time and was in need of a good thorough cleaning. Upon crawling into bed we noticed that the King sized bed was broken on half and made you roll down and out so we slept on half of the bed. In the morning we complained at the front desk and they did move us to a much better room and gave us a discount on the first night. It is a large but very dated hotel. The pool is wonderful and lots of fun in the area. The restaurant served us great food at both breakfasts and lunches. The snacks poolside were also very tasty. We visited the lobby bar one night and enjoyed the drinks and camaraderie of other guests. We spent four nights there and would stay again, but would request a newly redecorated room upon arrival. The Pros: location, pool, bar, service, restaurant, staff, up-graded areas and rooms. Cons: The older rooms, aged carpets and furniture.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Overall, a good place to stay

    Reviewed by KDUB7(Washington) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here with colleagues for a two-day business meeting, and overall, our stay went well. The service couldn’t be friendlier. We’re working with the hotel on hosting our upcoming conference, and they’ve been great to work with. There are a few areas that I think could see some improvement, but overall, we’re pretty happy with the hotel. Good stuff + Staff are super friendly and helpful + The pool(s) and fire pits are relaxing and accessible + Having many smaller buildings clustered together gives the resort a more relaxed feel for a bigger hotel + Conference center is easily accessed from all the buildings + Food was tasty. Could be improved stuff - As many have mentioned, some rooms have been updated, some are in need of it. I presume the hotel is working on this. - Sure would be nice if they turned down the music around the pool in the afternoons - Breakfast service was very friendly, and very very very slow (not the waitstaff’s fault, from what I could tell, but a slow kitchen) Other things to note - there is a free trolley service that runs on Thurs-Fri-Sat to take you to downtown PS. - there are also bikes to borrow from the front desk Although there was a water main break while we were there, I think the hotel handled it as best they could. We were having our meeting in the conference center, and they promptly gave us a key for a nearby vacant room for the day so we could go to the restroom. They also delivered hand sanitizer to our meeting since we couldn’t wash hands in the building. It wasn’t the hotel’s fault that the water main broke, and I do have sympathy for those who lost water in their rooms. Overall, I liked the Riviera, and will stay there again. We’ll have our upcoming conference there, so we’ll have a chance to try it again.

    Good and Bad

    Reviewed by PamelaLynn1957(Toronto) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived on a coach tour. The hotel had suffered a water main break, so when we arrived, they didn't want to take us. They wanted to ship us off to another hotel. Our tour director wasn't having it, so we all ended up in rooms not suitable to us. Some of our group had rooms without water. My sister and I had booked a double and we ended up with a King. The rooms need updating - balcony doors don't work, bathrooms are dark. The upside - the poolside restaurants and atmosphere are wonderful. The wait staff is just great. If only this hotel could get it's act together and update the rooms and lobby, it would be great. I wouldn't change a thing in the midcentury bar - Perfection.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4