Arizona Grand Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1106 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Luz at front desk!

    Reviewed by Wanderer553066() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Luz at the front desk was absolutely amazing to us! All the computers were down and she was under stress but you would have never known it. She was extremely patient in explaining everything to me and my daughters and gave each of us maps so we felt comfortable with the resort. She answered all of our questions with a smile on her face. We felt welcome at the hotel immediately as she was the first person we spoke to! She is a wonderful asset to the hotel and we will certainly be returning and hope to see her again!

    Business Meetings

    Reviewed by scottcD1634HV() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice property with helpful staff. Siham in the banquet hall did a great job taking caring of diners. Very attentive and friendly. I liked how it was so close to the airport and it seemed very easy to get to.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great stay

    Reviewed by strategy1(Mukwonago, Wisconsin) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful rooms, staff, food. We had stayed here for a conference in 2014, 15, 16. The food at that time was fair, rooms were moderate. This year our group returned. Rooms were updated, great housekeeping!, banquet food was up to par, service was outstanding, restaurant food and service excellent. I hope our group returns in 2021.

    Family weekend getaway

    Reviewed by jarode2020() on Jan 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing! The staff is very kind and helpful. Right from the beginning as we pulled in with the help of Dano! 100% great man! The Rooms are immaculate. My family and I highly recommend staying here. We will be back for sure, Cheers!

    Great golf and resort

    Reviewed by TimonsTzh() on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything here was great ! We really enjoyed the stay and the golf course. Lobby grill was excellent day in and out but our only concern was room service and the honor bar. We spoke with a girl in room service and she claimed she was the manager, after countless hours on waiting for someone to restock our room we called back again with no answer and directed to the front desk. So much for the managers word as to not worry as we spent two days with no help ! The manager in room service is a joke, even the staff was unaware of our problem when we caught them servicing another suite. I would recommend you hire a person that actually cares instead of a little fluke that just says yes to appease the customer instead of actually doing something.. SO MUCH FOR A 4 DIAMOND The staff here is great but watch out for room service/honor bar.. if you have a problem I recommend calling the front desk ASAP, that way an adult can tell the child upstairs they need to do their job . Upsetting because we spend money here and everything is great besides this girl who was just so full of crap on the phone. I repeat call the front desk !