Embassy Suites by Hilton Scottsdale Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1014 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worn out old Hilton property with non functioning elevators servicing back building

    Reviewed by BDBoomer(Denver, Colorado) on Nov 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is a very tired Hilton property. It had good reviews and we stayed last week and regretted wasting money staying here while so many other nice hotels are nearby. We did it based on a recommendation from a friend that lives nearby. Positives Very nice fitness center and tennis court Location Negatives Both elevators were out of service for the East building. We were on the 3rd floor and were never called to ask if we wanted to be moved. Clear American Disabilities Act (ADA) Violation. No cleaning service unless you call for it. This means everyone is calling the front desk for towels etc. Took 4 calls and 8 hours to get what we requested. Breakfast isn't what ES is known for. Very limited, no bananas for 3 days with stores next door. Happy hour isn't what ES is known for either. Sutter home wine bad/limited snack selection. Very dated and tired property. Looks like it's from the 70s. Pool furniture had holes in loungers and materials were very soiled. Never got my receipt emailed after asking 3 times. Reported one of those mercury light bulbs (curly ones) was previously broken in a lamp and I needed a new one. Never get a replacement in 5 days and these are very toxic (Mercury) and hardly used anymore in favor of LED sealed bulbs. Hope we didn't get too much mercury exposure. No luggage carts for the back building we were staying in.

    Comfortable and Quiet

    Reviewed by H4258BPadamb(Portland, Oregon) on Nov 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sleeping on the road for work can be difficult. But not here. Even on Halloween night was quiet. Very comfortable beds. King suite has a very functional work space. USB ports in lamps and alarm clock. Friendly and helpful staff at the front desk. I'll stay here again.

    Covid rrap

    Reviewed by michaeloT5003ZT() on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I went to have breakfast in the morning, and there is no grab and go, only a buffet. In addition, there were many people in the buffet room queued for food service, not observing social distancing guidelines and not wearing masks. These people were interacting with hotel staff in the vicinity of food that was being served to guests. The food was not protected by any sort of splash guard or plexiglass. I mentioned to one of the workers that this was and we left. I did not feel safe, would be worried about my own health if I stayed in the room, and have concern for worker exposure to Covid. Upon checkout, I mentioned all of the above to the worker at the front desk, who was also not wearing a mask properly. He stated that there was nothing that the hotel could do about this. No attempt or effort was made to make this right, or find a substitute option that would keep me and my family safe. I have been traveling all week, and this was the first hotel that we have encountered that did not have this under control. The rooms are nice and well kept. Just don’t plan on the breakfast if you value your health.

    Amazing One Night Stay

    Reviewed by ashlynbpc(Nashville, Tennessee) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Myself and a friend stayed here one night before joining a larger party at an Airbnb. This was an amazing start to our vacation in Scottsdale. Everything was SUPER clean in our room, bathroom, and common lobby/pool areas. breakfast was amazing, even though there was no buffet. The complimentary shuttle here saved us several Uber trips and was such a wonderful amenity to our stay. Jimmy did an amazing job. Resort is within walking distance of places to eat and grocery stores. A short Uber or shuttle ride to "downtown old town" area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great Stay

    Reviewed by BillSmithh() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wrote a review on September 13th and it never popped up. I stay here often and everyone is always so nice. Robert and Debbie in the Azul are awesome. The Front Desk and Brandy always go above and beyond for me. They are definantly a credit to your compnay and if your corporation had more employees like them you would be a much better company. I will be back again. Bill Ruddy

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5