Garza Blanca Preserve Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2663 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best vacations Ever!

    Reviewed by 560tafyS23(Los Angeles, California) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at this beautiful Resort and i really loved it. The facilities were top Notch, the beach super clean, the restaurantes and the service Amazing too. But I really want to send my kuddos for Jacqueline Estrella, she was my Concierge and she really made my vacations, the service she provided was exceptional! I will surely come back the soonest possible! ??

    Most amazing room I have ever stayed in!

    Reviewed by aar0ncatan0() on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had booked a trip to Cancun, but the weather looked ugly so we switched to Puerto Vallarta and ended up at the Garza Blanca. I am so glad we did! My wife, two daughters (11,9) and I stayed in a 2 bedroom panorama suite on floor 8 in tower 4. It really was the most amazing room I've ever had! The southwest view from the balcony was absolutely bonkers. I could lay in my bed with a wide open door to my right with an ocean view and a hammock, and a wide open door at my feet with a view of Los Arcos. The entire wall in the living area opens up. It was... just... I can't... The staff were so warm and welcoming. Everyone who greets you puts their hand on their heart and gives a little bow. It felt so warm and lovely, especially with masks cutting us off from each other. They are so caring- my daughter slipped in too-big flip-flops on the cobbles and rolled her ankle. She's a little clumsy and this has happened before (also- the flip-flops...), so I was just going to give her some time and have her walk it off. But next thing I know a medic is rubbing a salve on her ankle and wrapping it, and a car is there to drive us down to the lobby to get a wheelchair and hit the pool. Of course she was fine in 30 minutes like I thought she would be, but she felt so cool and loved wheeling around the pool until I made her turn it back in. The service was excellent and FAST. A room attendant was always ready to make up our room no matter what time we left in the morning. Room service would set a 45 minute expectation every time, but then show up in 20. And speaking of room service- the FOOD. I think we sampled nearly all of the food - room service, food service at both pools, breakfast and dinner at Blanca Blue, breakfast and dinner at Bocados, dinner at Hiroshi... all of it was fantastic. We loved the pools. The beach isn't the best for younger kids to play in the waves bc there are still large rocks in the shallows, but they do have a little lagoon that gets gentler waves. We did play there some and there were plenty of others spending more time there. We were able to see whales from the pool most mornings. My daughter and I were going to do the kayaking, but she wasn't feeling up for it at the last second so we bailed. I cannot recommend this hotel enough. I have been gushing about it to absolutely everyone I can since we got back. I will 100% go back at the soonest opportunity.

    Birthday Getaway

    Reviewed by jaseykaty(Rancho Santa Margarita, California) on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Garza Blanca was recommended to us by friends who had stayed there a few months before and only had wonderful things to say about the service and the safety that was being provided due to COVID. It was all absolutely true!!! We were dropped off by the taxi and it was love at first sight with the beautiful surroundings. We stayed in the two bedroom panoramic view. What a view it was, Amazing!!! The cleanliness and safety that was being provided to keep us all COVID safe first class. Had an amazing time, can’t wait to revisit with our entire family.

    Excellent Resort - Friendly Staff - Exceptional Food

    Reviewed by jonathanbJ6321GL() on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Garza Blanca was excellent! My wife and I stayed there for 4 nights in a suite near the ocean with a hot tub/jacuzzi on the balcony. My wife book the resort based upon reviews she had read and we were not disappointed. The place was beautiful and it was kept very clean. The location is great and the beach was never crowded. Overall, very quiet resort, although kids were allowed at the lower pool and were a bit distracting on one of the days. The food was exceptional and the room service was no less delicious than the restaurants. I do not drink alcohol, so the food is especially important to me. Each meal was better than the next and I was delighted with each new restaurant we tried at the resort. What stood out to me the most was the great lengths the staff took to ensure my wife and I were well looked after. I am grateful to have stayed at a number of very nice resorts and I can say that the staff at Garza Blanca was exceptionally thoughtful and their kindness was felt throughout our stay. We had an especially great experience with a gentleman in guest services named Alex T. who seemed to be everywhere. Admittedly, we ordered tons of room service and had many requests of guests services during our stay. I am not afraid to call the front desk with an odd request, question, or whatever, and Alex seemed to be there in an instant with anything we needed, which made the entire experience so much better. If felt like we had a personal butler. We obviously expressed our extreme gratitude to him and everyone, but I could tell his friendliness and hard working-spirit were sincere, and I felt that way with all of the staff. We did the massage/spa package for couples at the resort and it was beautiful too. Make sure you try all of the restaurants. Each one was so different, but the food was absolutely exquisite. I ate a ton, but didn't feel bloated, sick, or gross the next day. Very high-quality products and prepared perfectly. Could not believe all the creative ways they made civiche at the resort. I must've had 20 different types :) We will definitely come back and I hope to see Alex there, as we will be bringing friends and asking for him specifically. Thank you for the wonderful, clean, and relaxing experience! Cheers!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Home Away From Home

    Reviewed by GGirl1977(Belleville, New Jersey) on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I Took a Solo Trip to get away from all of the Covid madness & let me tell you, GARZA did not disappoint me. It was very few visitors their but the service, the food, the entertainments during dinner was DIAMOND stellar!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5