Sheraton Buganvilias Resort & Convention Center reviews
8462 TripAdvisor reviews
Come stay here!
jimtC2674EL (Columbus, Ohio) on Mar 23, 2024
We have been here many times and never disappointed! The entertainment staff, Marianna, Rene, Jimena are absolutely the best! They have outdone themselves in seeing that the guests have a very enjoyable time. Rooms are clean! Beds are wonderful to sleep in. If there is a problem in the room, maintenance people are there within 15 minutes, even on a Sunday nite! And although we don’t speak Spanish and he didn’t speak English, he had an app on his phone where he could ask us a question and then we could talk into his phone and it would translate the answer back to him!
Entertainment staff
Theresa O on Mar 22, 2024
Acrivitiea staff the best they always have the beat actotud mariana rene and jimena just amazing wirh the wine the tequila the carajos soo good and deliciously an amazing experience all the time they have beeing nice with us and so kind ?? the are the bestvteam ever
10/10 Stay
shaylynn a on Mar 22, 2024
I would highly recommend staying at the Sheraton Buganvilias Resort and Convention Center. The Staff is friendly and willing to help with anything you may need. The view is beautiful. There are restaurant's on sight. They have a buffet that is served for breakfast, lunch, and dinner. If you go to the buffet for breakfast/lunch please ask for Juan Rosas (fried chicken is his nickname since there are multiple Juan’s lol) and Andres. If neither of them are available, see if Orlando is there!! These guys are amazing and give great service. Will miss them, as they made our stay 10x better. This was my 3rd time here and will be back!
Great location
107marilynh (Rockwall, Texas) on Mar 21, 2024
The best part of the Sheraton/Buganvilias is its staff. They are interested in you personally and always willing to help. On one occasion I had a problem with a reservation ( my fault) and Karina, the concierge, calmly solved it and kindly alerted the night manager, Jose Cordova. He arrived within minutes and treated my relatives in a friendly manner as if they were royalty. Arrangement were procured and exceeded expectations. My husband and I were grateful for the professionalism and kindness of these two who obviously work well together.
Very customer service professional
Sandu M on Mar 21, 2024
The staff are very friendly, the place is clean and nice, Anahi Edith Miriam Karen and the others all of them very nice professional and want me to come back more. My room was 2018, the service you get for the money is worth it. it’s perfect, I loved enjoying Steam and eating chocolate, the ambience is amazing.