Coral Level at Iberostar Selection Bavaro

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 122 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Room

    Reviewed by itisdenisseu() on Dec 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent facilities the room are very nice and comfortable .the attention of the staff is very kind they are very friendly and happy the food is very good and the beach is beautiful without a doubt a place to Wich I will return

    One of those nightmare vacations

    Reviewed by Igoresha(Arlington Heights, Illinois) on Dec 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The good: - The beach was very nice and clean - WiFi speed (when it worked) was great The bad: Unfortunately, besides the great beach, there was very little positive about the vacation, which turned sour right from the beginning. Here are some of the issues that stood out: - We were dropped off by our transfers at the main lobby, not at the Coral Level lobby. The main lobby took about 30-45 minutes to figure out that we needed to go to the Coral Level lobby. Please keep in mind that we’re tired after the trip and have to wait for them to figure things out in masks (including our 9yr old) - We were transferred to Coral Level lobby which appears to be a few hundred feet away. There we had to wait another 30-45 minutes for them to figure out our reservations and provide us with a room. There was no one else ahead of us in line we were the only ones in the lobby. It is unknown why the checkin went so slowly. We were checking in well after the checkin time. - Hotel staff did a very poor job explaining what restaurants were open, where they were located, etc. We had to prompt them to explain things. They did not even offer a map of the resort until prompted. - Once we were assigned a room and taken there, it appeared that the outlets by nightstands in the room were not working. I suffer from sleep apnea that requires me to sleep with a CPAP machine always on, that has to be powered on near a night stand. I placed a call to front desk to get the outlets looked at, but no one came. I do not believe my request for assistance was even understood. I had to go buy an extension cord from the shops nearby, to hook up my CPAP machine to a working outlet in the bathroom - During the first 2 nights, the power went in the resort. My CPAP machine stopped working and I obviously was not able to sleep at all without it. There was no word from the administration as to why the power went out, when it would be back up, or apologies of any kind. - During the first days, when we still thought that room service was approachable and understood English, we requested apple or orange juice or any kind of juice for our child. We received a restock of coca cola in the fridge instead. - On the 2nd day after being ignored about the outlet issue and not understood about juices, we tried room service once more. We requested room service, and requested toast and double expresso for breakfast (my son had e-learning at school and had to stay and study in the room and was hungry). We received 2 grilled cheese sandwiches instead. At this time, I realized the room service was pointless, waste of time and only added to frustration to already frustrating beginning of vacation - We paid a premium for an all-inclusive hotel, especially during the Covid times, when everyone is offering major deals on vacations. Essentially, our first few days of vacation were /completely/ gone in pure frustration. Afterwards we adjusted our expectations that the vacation is going to be one of those “nightmare vacations”. However, the surprises did not appear to stop. - Restaurants o Primarily 3 restaurants were working. 2 buffets, when they were open, and a smaller Italian restaurant on the beach. The smaller restaurant by the beach and one of the buffets during the evening, required our meals to be brought out by waiters. I do not believe that during our stay, when we utilized waiter-staff, that the staff even /ONCE/ brought out the correct order. Especially, if we were dining with the larger group. Consistently, the staff did not understand the orders we provided, brought out different meals than were ordered, forgot meals, substituted ingredients specified on the menu without notifying/asking us, etc. This was especially tough as our group that consisted of 50% of kids, some of whom where little. It is hard to describe the frustration when a 3yr old girl has to wait for her fries for over 1hr to be brought out. Because all she wants is some simple fries and the staff is unable to properly handle the request. We eventually stopped using any of the restaurants but the buffet. o There was one specific day, when all buffets were shut down for a day. However, no one has notified us or anyone in our group of 25. By chance, a member of our group stopped by the lobby for a different issue and found out that all evening dining options were closed besides one small restaurant that required reservations. When we inquired as to the dinging time, we were told 9:30pm. Our group of 25 had twelve kids, half of them under the age of 6. It is inconceivable that we could eat at 9:30pm and nothing else is open to provide a meal. I had to go to the main lobby and literally argue with the staff for an hour until they managed to get us a 6:30pm reservation. We literally felt that we had to fight and argue to get food for our kids. o Furthermore, when buffets were open, the food offered in the buffets was of a 3-start hotel quality. It was not terrible, but typical meals equated to $12 dinners at local TGI Fridays o I keep saying when buffets were open, because overall, if at any time one wanted to have a meal, it was not possible. Buffets and restaurants did not have overlapping hours and choices for food, if one wanted to dine at different times, were not available. If you woke up late and wanted to eat at 11:30am it was not possible. Same thing for times like 3:30 or 4pm. - Staff o We tipped the staff generously and frequently o We received terrible service overall. The staff did not care. The staff spoke very poor English. They were not rude, but all of our requests were serviced with an error and lack of apology. They just did not understand and did not care to understand. o Hotels room have a special light system that tells the staff when room is ready to be cleaned. Noone explained to us. We "figured it out" by day 3 that we needed to make the light green to have cleaning staff clean the room o The hotel was empty of guests. I would say we were at 15-20% occupancy. Staff’s lack of attention and correctness was not an issue of being overwhelmed or busy. They just did not know what to do and how to handle things when they did not understand. - Nightly entertainment o We stayed for 10 days. Only one night, there was an evening program that was worth the trip to the lounge area. This was the fire/acrobat performance. During every other night, the entertainment consisted of a local singer singing loudly and poorly. No attempt of an entertainment was made during those nights. Consequently, the lobby consisted of maybe 10-20 guests trying to listen to her and then leaving as soon as they came, realizing that no evening entertainment is forthcoming - Overall, travelling for $60/pp to Miami and getting an AIrBnb would have been more effective than spending an enormous amount of money with your hotel Overall: avoid like a plague

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-1

    TERRIBLE VACATION

    Reviewed by 786lanag() on Dec 09, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had visited the hotel in November 2020 with a group of friends. Let's start from the check in. We were the only family in the lobby. It took more than an hour to check us in. The room was nice,had a minifridge in it with 2 can of beer,some sprite and coke cans.To get the water you have 2 glass bottles in the room and should go outside to fill them. The first 2 nights the lights wend out in the resort,mu hubby couldn't sleep cause he uses the machine to help him breathe. The outlets by our bed didn't work.We asked to check on them but no response was ever provided.We had no cleaning service for a few days because we didn't realize and were not told that there is a special button you have to press to get it. There were 1 restaurant and 2 buffets open. They had a schedule and if you didn't get to eat breakfast or lunch,well you out of luck. On one of the days they closed all buffets and only one restarant was open. Did we know that, NO. We had no idea.We went to the lobby to make a reservation and closest one we could get is 9:45pm.I have to tell you the resort was very empty. Mind you we had our friends that joined us at the resort and all had kids. Imagine lunch that closes at 3 ,no snack bar and next meal is at 9:45pm. Well all the very disturbed parent went to see if they would move it to earlier. All things considered we were moved up to 6:30pm. Breakfast was a challange in its own right. Undercooked omlettes, mixed up orders you name it we had it. As far as entartaiment goes. We caught one show on our 3rd day there.It was wonderful but that was it. During our 10 days stay no shows,no kids clubs. They had some activities on the beach a few times,katamarans and kayaks. The main bar that has the stage for shows was open till 12am and the beach bar closed at 1am. Regarding service I can say only one thing:" There was none" The only people who new what they were doing were bartenders. All in all that trip was saved by the company we were with otherwise it would be a bigger disaster

    Individual ratings:

    Service

    Service-1

    Holliday

    Reviewed by 468palinak() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have visited this hotel for about one week, in October 2020. The best experience we have ever got. Beautiful resort, beautiful stuff, good food, and especially animation team: baby , pantera , guillermo and meloso

    Okay zip location was excellent

    Reviewed by 906cherillt() on Oct 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Grand Theft Auto customer a girl that the food was. With orlando chefexcellent they had good treatment I would recommend anybody to come to this hotel the room service or a great day was also good the whole package for excellent we loved it