Hyatt Ziva Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 725 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A Dominican Cap Cana Culture of Kindness

    Reviewed by W0lfclan() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    During the 6 days my family and I spent at The Hyatt Ziva, we experienced the ultimate customer service experience. Osiris provided us with service which is second to none. We were also very very pleased with Benny and Felix. Two truly genuine gentlemen. The entire Hyatt Ziva staff was absolutely incredible. We promise you will see us again. Sincerely, The Jurisic Family

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Best Travel for family—even during the pandemic

    Reviewed by PamelaZerger() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family recently visited the Hyatt Ziva in the Dominican for 8 days. We were overwhelmed by the hospitality and activities here. We purchased the club level and would not do it any other way. The room was Immaculate and our concierge Noberto happily assisted with all excursions and requests. The staff connected so well with not only us but our children as well. Our favorite breakfast spot was the Chinola where Orlando Cuesto Segura gave us the best service, conversation and bonded with our youngest, Kaylee. For lunch and dinner we frequently had Riquermy Rosario at both the Chinola and Navigator and he went above and beyond to make our meals special. There is a kids club for younger children and both Angela and Indhira made our daughter very comfortable. She would actually request to go play with them since it was such a a great time. Today we are leaving to go Home but we already know that we will be coming back in the very near future. There were so many staff members not mentioned here but everyone put so much pride into their work. Even in the middle of the pandemic it felt like a true getaway, a place that you can relax and unwind and spend quality time with the family.

    AMAZING STAFF, beautiful property, wonderful and delicious food and their staff is beyond kind, warm and welcoming

    Reviewed by Mirela J(New York City, New York) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have spent 6 days at this hotel and just arrived home. It was so wonderful to be there. Staff of the hotel is beyond MAGNIFICENT. Osiris, their main butler went way and beyond to make sure we had everything needed within minutes of the request. He was genuine, kind, welcoming and just an amazing human being. This is the reason why we love to come to DR. people are just incredibly nice. Osiris, thank you for making us feel like superstars and for making. sure we had all for our babies and ourselves. You are a true example of what a superb customer service is. Thank you all again! Mirela with the Family

    Great family vacation

    Reviewed by Amy W() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a wonderful family vacation. The resort was clean and beautiful. Service was exceptional. Staff always greeted us with a smile and asked if we needed anything. Edgar in Entertainment was amazing with the kids and always had fun activities planned. Fernando in Moments sports bar made the best drinks. The hotel property was gorgeous and the water park was so fun. This was one of our favorite family vacations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    BUENO BUENO BUENO

    Reviewed by skalin2048(Omaha, Nebraska) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was easily the best trip of my life. So much so, I don't even know were to start on describing it. Maybe the best place to start was my favorite guy down there, Miguel. He is 100/10 and if you don't take his water aerobics class, you missed out. He throws it so well he should be a professional. If water aerobics isn't your speed you can see Yo Yo on the other side for water cycling. We were so close by the end of the trip we called each other brother. If still you're looking for something more, Amado will show you how to shoot hoops. If you're looking to relax, see a show with Edward, he left me saying wowww. Ana and Fabio kept the drinks full, I never saw the bottom of my glass the whole trip. The pool was incredible especially when Boni & Jeffry were around, they had the best jams. If the best food, drinks, pools, beaches, and entertainment aren't your speed you can find a different resort. If they are, you have to go here!! Other notable people who made the trip awesome: Adrian, Ransel, Edgar, Francisco, Ramon. We even were introduced to the #1 Arizmendy Martinez and #2 Pedro!! Felt like I was a VIP the whole week.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5