Paradisus Palma Real Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14323 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fernando

    Reviewed by 09dbvbky2k() on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    special thank you to Juan for his attention to details and commitment. friendly staff. Buffet had a lot of choices. Room reserved with ocean view clean and bed very comfortable. Whirlpool tub works great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great holiday!

    Reviewed by TomDko(Prague, Czech Republic) on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent there 10 days during the Christmas 2020 and is was wonderful! Hotel staff was friendly, singing and dancing all the time. Always with a warm smile on their face. Excellent beach with many different types of sunbeds and sofas.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A great break from life during a pandemic

    Reviewed by Achrafus S(Montreal, Canada) on Jan 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our 5th time here, we loved every minute of it. We felt very safe as extra measures and precautions were taken to assure guests safety from the virus. Gledys at check-in did an awesome job as it was errors in our reservation and for our upgrade request. Our butler Bledimir was great. Thank you to all the employees as this must be a difficult period in their lives.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    If you're planning on that $1,000 "Resort Credit" be warned.

    Reviewed by Rebecca698(Richmond, Virginia) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pro's: The grounds and beach are some of the most beautiful on the island. The staff are, for the most part, amazing...kind and generous people. Pedro, at the Royal Service beach bar remains a stand out two trips in, he's just awesome. Almost all the staff are patient and willing to guide you if you're a Non-Spanish speaker (seriously), even the grounds guys. Con's: If you booked with the hope that you could do something special with your $1,000 resort credit, basically that boils down to a checkbook of coupons that you'll receive at some point in your trip, which you have to present at the time of the service. By the way, none of that will be explained to you (even when you ask). So just know that. Also, be FULLY prepared to be constantly asked to visit their fancy new area, "The Circle" so that you can experience "endless vacations". You guys, the legit guilt trip that's laid on you to visit is nuts. I get it. COVID sucks. This is a resort town that needs vacationers, but we were stopped and asked (at length about this) at least five times. And not asked, asked, but like in depth conversations. Lastly, the beachfront "guards" will never intervene with vendors selling their wares on the beach. If you're there, prepared to be asked to buy something several times a day. It is what it is. Will we be back to Punta Cana, YES. Will we stay with Melia again? TBD.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Amazing Resort and Better Staff

    Reviewed by MamaJuanaLover() on Jan 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Wife and I just got back from out trip to Punta Cana, Paradisus Palma Real from Xmas to New Years. What an amazing time we had. From the time we got there to the time we left we felt the love from the staff. We stayed in Royal Service and were greeting the second we arrived by the Bell Hop who took us to the VIP Lounge to check in. At check in we met our Concierge/Butler "Nicolas Maracallo". Nicolas was on top of EVERYTHING. From the moment we got there he ensured we had reservations for dinner, excursions, had our favorite spots by the pool set up each day. Even more so, Nicolas gave us advice on the area as thing to see vs not to see. Nicolas truly made our experience one of a kind. We plan on going back in the future and we will NOT go unless we can be guaranteed to have Nicolas again if he is still there. Nicolas made us feel at home as though we were long time friends. We stayed in building 8 with an Ocean View room. The room was spotless and we were very pleased with the quality of everything in the room. We always used the pool just outside of our building "Sunset Bar Pool" which is a smaller pool just for the Royal Reserve guests. The Bartender "Wanda" was amazing. She made drinks to absolute perfection as well as suggesting Dominican Drinks which i am not hooked on. She was so friendly and had such an infectious personality. Our last day Wanda was not working as she was off and the drinks just were not the same. We also visited the Gabbi Beach Bar to see Victor who again, was amazing. Very busy bar but he pushes drinks out quick and loves to chat with the guests. Now for two people who made our night time actives great; Ronil Reyes and Yanna Vasquez. These two kept the party going at night. Their interactions with the guest was great. Ronil would get the guys up and dancing and the little kids loved him. Yanna had the ladies up and dancing and was a blast to watch. I myself DO NOT like to dance yet Ronil and Yanna had my Wife and I out there each night dancing until the Bar shut down. We were honestly sad to say bye to the two of them. Paradisus is LUCKY to have them. Any resort on the Island would die to have two employees like them. My Wife and I renewed our Vows on the Beach while there for our 10 year anniversary. Natalia oversaw the entire event from start to finish and made it spectacular. Her attention to detail was second to none. Natalia guided us through the entire process. She made my Wife cry in joy with how beautiful everything turned out. So again, this resort is amazing and will be going back again. Nicolas, Wanda, Victor, Ronil, Yanna, and Natalia, THANK YOU so much for giving us the best week vacation we've ever had

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5