Secrets Cap Cana Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6086 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We love this Secrets resort

    Reviewed by clintjreed() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited here back in July when they first opened. We got upgraded here because the other Secrets resort on the island never reopened like it said it was. We were super stocked because this was an amazing upgrade. As I said its been a few months and I need to be better about writing these reviews as soon as I get back. I will try my best to remember things. To start, the welcome was amazing. We pulled up to the most stunning elaborate welcome area. We've been to other Secrets and this one has the nicest reception area by far. When we pulled up we were greeted with champagne and a very nice fellow named Wolf. Wolf sat us down to check in with a concierge. Once we checked in Wolf walked us around the property and finally took us to Oceana for lunch. He left us but Wolf did an amazing job showing us around and told us he was at his beckon call. He gave us his personal What's App number for any needs. After lunch we received our keys and on to the room. They actually upgraded us again to a pool and ocean view from a garden view which was awesome. The rooms were immaculate and nicely well done. We went down to the pool which I can say is our favorite pool out of all the Secrets we've been to. Our only thing we didn't like was that the nicer part of the pool doesn't connect to the smaller pool where the pool bar is. But either way it was stunning and very nice. The view of the ocean was amazing. We then walked down to the ocean. The beach area is pretty dirty I'd have to say. They really need to clean it up. The chairs are old and the couples bungalows are really trashy I'd have to say. If they could get new chairs and bungalows, and clean up all the debris in the sand at least every few days, I would say it is my favorite beach of all the secrets. But my wife and I are not beach people so this wasn't that big of a deal for us. Let's move on to the restaurants and the nightly entertainment. All of the restaurants are fabulous. We enjoyed all of them. The food was amazing. We didn't do the Mexican because we live in Arizona and eat Mexican food all the time. The nightly entertainment was pretty awesome. We enjoyed the Queen tribute band the most. Great job. We wish the club would open up. There is no reason it should not. But it was great that there was a DJ every night in the reception area although they quit too early. Two nights we paid them with our own money to stay longer. We went to the spa one day and were very impressed by the workout facility as well as the spa. Very nicely done and the massages were amazing. Besides the beach area, our only other gripe was that this resort is about 30 minutes from civilization. I wish there was more to do outside of the resort that was closer. It is the one thing we like best about Secrets Puerto Vallarta. I want to really thank Wolf, he really made everything perfect for us. We just went to Secrets Wild Orchid and we didn't have nearly the same service as Wolf gave us. Matter of fact we didn't even have someone like Wolf there. Great job! Secrets Cap Cana and Secrets Puerto Vallarta are our favorites. They have spoiled us so much and set the bar for all Secrets experiences. It's hard to determine which one is better between the two. We love them both. Secrets Wild Orchid was like staying at a Holiday Inn compared to PV and PC. Keep up the good work Punta Cana, we will definitely be back soon. I hope Wolf is still there.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    First visit

    Reviewed by mcd630(Richmond, Indiana) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We've been to Punta Cana 9 times but this was our first trip stay at a Secrets property. It had everything you'd expect of a high-end AI plus what is arguably the best beach in the DR. We booked a garden view suite but were upgraded to an ocean view, which was very nice. Pros: Proximity to the airport: l10 minute drive. White sand beach. Entertainment team, most notably The Cat (brought us floats every morning) & Big Boy (always managed to find my husband.). Concierge: While we heard people complaining about their butlers, we had no complaints with Wolfan. He was amazing; went above & beyond for my husband's birthday & our anniversary. Service providers of note included Daniel & Eudy at Seaside, Miladys (amazing crepes!) & Jose (two over easy w/o asking every morning) at the Market Cafe, Euris at Portofino, & Elizabeth at the pool. Best Restaurants: Portofino, Bordeaux &Seaside. Coco Cafe is also great for coffee. Cons: It was hot & humid when we were there . There is no bar with AC & most of the restaurants were warm as well. Also missed having a sports bar. The food at El Patio (Mexican) & Himitsu (Japanese) was very disappointing...no flavor whatsoever at either establishment. When compared to other AIs on the island, most notably the Excellence properties, the choice is yours. If you prefer more/better food/beverage options, select an Excellence property. If proximity to the airport & the beach are your thing, select Secrets Cap Cana.

    Great Anniversary Getaway

    Reviewed by lydiav588(Euless, Texas) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a very nice stay at Secrets Cap Cana for our anniversary. Would like to thank the staff, Zuny and Martha at the Preferred Club beach, Hector who made us fresh coconut drinks on the beach, Wander and Alba at Rosewater, and Omar at Portofino restaurant. They made our vacation spectacular and we felt like family. Cleaning standards- I was very nervous before we left and packed a bunch of wipes and hand sanitizer. I ended up bringing almost all of it back home. The resort is doing an EXCELLENT job of cleaning and social distancing. Does this mean some of the activities you might be used to won't happen? YES. Does it mean that the resort is putting maximum effort into keeping you safe? YES. They have done a great job trying to balance in the middle of a pandemic. The swim up bar (which we didn't use) was closed in the middle of our trip. I believe DR government closed them at all resorts. Overall we had a great stay. Not everything was excellent, but NOTHING was bad. A few hiccups here and there, but so easy to remove yourself from a certain bar or area and find another that suits you. The majority of the staff go above and beyond to make sure you are having a great vacation and relaxing.

    Unbelievable experience!

    Reviewed by X7463QQlaurenr() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to Secrets Cap Cana after our original trip was canceled for our honeymoon and 1st anniversary. We were overly impressed. Leonardo was our concierge and he really worked hard to make our experience romantic. We had a bottle of champagne in our room one day and a breakfast in bed with mimosas another day. Also rose petals the bed. We were offered hydrotherapy from the spa but we were content relaxing at the beautiful beach and pool. He was great!! We were blown away by the food. Pedro was our server several times at Seaside and Oceana and was great. Santiago was a chef and was amazing. The entertainment was amazing also, whether poolside or in the night theater. Big Boi and Cat are the absolute best. We highly recommend Secrets and everyone working there were great. My only negative review is the lobby bar closes at 12 and they dont do a last call and the servers stop coming around, so you don't know until it is too late for another drink.

    Secrets Cap Cana phenomenal experience!

    Reviewed by drewl9222() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I visited Secrets Cap Cana for the first time and were blown away by how genuinely kind and welcoming all of the Secrets team members are. It made for a truly great experience. The breathtaking scenery and great amenities/facilities are wonderful too. Couldn't recommend more highly!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5