whala!bavaro

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 551 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great and cheap holiday

    Reviewed by EMTRANS2(Pilsen, Czech Republic) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well equipped hotel, excellent food and very friendly staff. In the immediate vicinity of the beach, snacks on the beach and by the pools, night bar right by the pool. The hotel offers many different activities, including excursions. This hotel is also suitable for families with small children.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Budget friendly

    Reviewed by Isabelle S(DeWitt, New York) on May 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you are looking for a budget friendly place with amazing staff you need to come to whala bavarro. It’s all inclusive. The entertainment is okay. But you will find excursions that are not super expensive. I recommend going on the party boat.

    HORIBBLE CUSTOMER SERVICE , DATED ROOMS , AND MONEY HUNGRY MANAGEMENT!

    Reviewed by MaurquittaHall() on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My flight was canceled the first day, I reached out to them and Travelocity to inform them that the airlines had canceled but they did not answer the phone. I had to book a flight with another airline the next day, when I got to the resort I explained to the front desk what happened and she was very nonchalant and disinterested. I asked if I could be refunded for the night that I did not stay and was told no by management. The next 3 days were the worst, everything in our room was dated and broken, the water was salty...we would call front desk and they wouldn't answer 90% of the time until we walked down to the lobby to complain. There were a lot of Russian quests staying at the resort that were rude towards African-Americans, I had verbal disputes on 2 occasions with them. The bartenders were lazy and acted like we were distubing them when we asked for drinks and would give us crazy looks. The beach and pools were beautiful, but the service is what I look for in a resort and they lacked quality customer service! I checked out and went to the Grand Bavaro princess resort, NEVER AGAIN!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-1

    Worst Resort I’ve been to.

    Reviewed by curly1194() on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at this resort for 2 weeks, all water used (shower sinks etc.) is salt water, even the pool is salty. The only good thing was the friendly buffet staff and bartenders. As for The animation crew, Wayrelis was the only professional one. The head animation guy was the worst. He came at me and my sister in a unprofessional and aggressive manner. As I attempted to back him away he reacted to me and wanted to fight, all this occurred during their work hours and in front of all other guests. Didn’t get his name but the animation crew called him Blacky, he made my stay at whala bávaro very unwelcoming and unsatisfactory. He ruined our last night there by coming up to us during work hours to argue over something that had nothing to do with him. He embarrassed us and made us very unhappy in front of the other guests. I spoke with the front desk management and they said they’d take care of him and all they did was have a conversation with him and fired a different animator who was not in the wrong. I highly recommend anyone thinking of staying here to think otherwise because this resort is over priced unsatisfactory. Like I said the showers throw out salt water. The head animation guy is very unprofessional and the hotel management don’t tend to listen to unhappy comments to well. If the hotel reads this I say you fire the head animation guy, he only makes your resort that much more unsatisfactory. I will never return to this establishment again.

    The worst Hotel I’ve ever been in my whole life !!!!

    Reviewed by josee731() on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I went to Whala Hotel for 3 days with mi family about 43 people, the service in the hotel was the worst in the world, salty water on the pipes, pools salty as well, they serve the same food every day, we were supposed to check in at 1 pm and we got our rooms at 5:00 , not only the long wait to make it even worst we were standing in the sun outside the hotel for those 4 hours, we had dinner at the restaurant our “reservation” was for 8:00 pm and we had dinner at 11:30 ??, the security personnel at the hotel was always rude closing the food stands in front of your face even though you were in the line for an hour waiting for your food, the water in the rooms was stinky as a dirty toilet, is good to point that none of the toilet flush in the rooms, I’m so disappointed, I WOULD NEVER RECOMMEND TO GO OVER THERE IF YOU WANT TO HAVE A NICE VACATIONS, there are a lot of options available DO NOT VISIT WHALA IT REALLY SUCKS.