Barceló Maya Grand Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 12952 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Maya Beach is a great family vacation location

    Reviewed by tsadiner(Vancouver, Canada) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We chose the premium level for our stay and found that it was exactly as advertised. Staff were consistently helpful and courteous. Our chief complaints were related to the food quality (most buffets were mediocre although the Tropical Buffet was quite good) and the bed mattress was covered with plastic which was noisy when moving during sleep and made it sweaty despite the excellent air conditioning in our room. We only ate at one of the specialty restaurants (Trattoria) and the food did not fail to disappoint, so we cancelled a reservation for another night at another restaurant. So we would recommend that you search out the different buffets to find the ones that meet your taste/quality and don't waste your time with the specialty restaurants. Te quality of the Wi-Fi was very good (even on the beach) and included with the room at the Premium level. The initial set-up was a bit more complicated that it needs to be and it was set to expire prior to our checkout time which required another visit to the registration office, but this was capably corrected by the very courteous staff. We would return to this resort again but would probably choose the Maya Grand section as it was somewhat more conveniently located to the the facilities and activities that we enjoyed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Barcelo The Horrible Experience

    Reviewed by lloyddejesus(Dracut, Massachusetts) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would not recommend for any one to waste there money at Barcelo. Front staff was HORRIBLE. Every we were at the front desk people were always complaining about there rooms and staff would not acknowledged or care what they had to say.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    Great Service

    Reviewed by B9863OMjuliem() on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Irene Sanchez at the pool Beach Resort was excellent and the best part of my vacation. I will be back to visit next year. I have been coming for the past 3 years and she was my favorite so far. Thanks Irene for making my trip memorable

    Barcelo Caribe Stay- mouldy room

    Reviewed by judymklee888(Coquitlam, Canada) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First room I stayed in had terrible mould smell. It was so unbearable I could not sleep well. Then to top things off WATER was trickling down into our unit as the guest on the floor above was showering. I reported the incident to front desk and they said they would send somebody to look. Took them 3 hours and it wasn't until I said it the second time to front desk that they sent somebody to look at the situation. It was getting late into the night and we had just settled in the 2and night. I told them I couldn't stay in room as my son has asthma. So we moved to different room and it still had mould smell but not as severe. So we sucked it up and stayed. Looking back I should have requested either premium room but they said they were full at Caribe. I should have suggested the Palace as I spent good coin to stay here. The saving grace was that the food was good, friendly staff, nice pool, and stunning beachfront views. For the overall experience I rate this a 3 out of 5. The rooms are more like a 1 star.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-4

    Value

    Value-3

    HFMD

    Reviewed by CorbettFAM(Alliston, Canada) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Well staying here though the beach is amazing and the pools are great quality of food because of the Repetitiveness was not that great also we had 14 family members staying here three out of the 14 two children one older male caught huff foot and mouth disease

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-3