Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Palladium Colonial Resort & Spa review

    What to expect (based on 7162 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    yearly mexico trip

    Reviewed by Marek B(Kelowna, Canada) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The PROs: Clean hotel rooms, generally overall very good service, multiple pool selection, multiple hotel grounds to share (colonial, kentenah, sands), stocked bar fridge with beer, water and soft drinks, quiet and tranquil setting among the jungle, excellent nightly entertainment, vast restaurant selections for a la Carte dining, multiple bars, FREE wifi at the hotel and rooms, Good assortment of domestic and premium alcohol beverages, buffet breakfast had assortment of pressed juices, always had enough towels and lounge chairs daily. if you like animals, there a many wild but tame animals around the resort. The CONs: The buffets were virtually the same food everyday, minor selection of fruits compared to other hotels, several A la Carte meals were very salty, no Peanut butter available most breakfasts, Beer tasted watered down and flat every day, Food was average overall, Make one of the pools NON-Smoking and strongly enforce it so that those of us with Lung ailments can breathe clean air!! some restaurants pushed the wine sales aggressively...I had to finally tell the waiter I did not bring any money except for tips. Very rocky beach, no real sandy beach areas

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Terrible Beach.Expensive for the low quality

    Reviewed by Meow2015(Ireland) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very expensive for the poor quality of the rooms that are very old,need a lot of repair and upgrades,bad smell in the rooms/dampness. Had a problem with the room and management never contacted me to offer me a better room. beach is terrible,full of rocks everywhere.my wife injured her foot with a rock in the beach

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-1

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-2

    Fell short

    Reviewed by Stephen R(Medina, Ohio) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Check in was horrible...Restaurants were avg expect the Eldorado was a big disappointment...Steak was cold and tasted bland with a lot of gristle...Our room smelled and the floor was dirty. Breakfast and lunch was good food.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Great Resort but rocky beach

    Reviewed by stevenl311(Montreal, Canada) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was our first time at a Grand Palladium and we liked it. The resort is nice and very lush surroundings with lots of wildlife. The food was very good as far as all-inclusives go. There is some decent snorkelling right in front of Colonial & WhiteSands as well as Akumal & Yal-Ku Lagoon. If a rocky beach doesn't deter you, then I definitely recommend this resort because that was really the only negative we found.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Dissapointed

    Reviewed by gras20202020() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Appears they are under staffed. Many issues with our room and condition. Had to ask multiple tiles to get it resolved. Food quality was average. Low attendance so some specialty restaurants we closed each night. Never knew which one until you showed up. A lot of entertainment during the days and nights, but not enough to off set poor service, average food and just and a place in need of a face lift. Certainly not at the rating we saw of the place that is for sure. The staff that was there were friendly, just not enough.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2