Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6771 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful Stay! Issues with Transport.

    Reviewed by rachaelno426() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My mom and I stayed at this resort for a week on our annual girls trip! One week did NOT feel like enough, it was our first time at an all-inclusive in Mexico and we had a great time! Pros: The staff was very friendly, especially around the pools and the beach area. The resort was very clean, our rooms were kept clean and the mini-bar stocked! They even responded to requests we left on notes for the housekeeper! The beach and pool areas are beautiful!! There is always an activity going on! The spa was delightful. I definitely recommend getting yourself a massage. It's extra money, but you have access to the spa area for a couple days before and after. The massage itself was glorious! Cons: They do not give out maps! This resort is huge, and connected to other resorts, but we had a hard time navigating-especially the first couple of days! The map provided in the room was severely outdated and no help. I think we missed a good bit of what was available because it was too much like work to figure out where to go. The beach is very rocky! Bring water shoes with good bottoms, there is sometimes broken coral in the water that can cut you! Still pretty though. Iguanas are kind of everywhere, nothing to be done they're just kind of freaky. Our last day they ran out of towels by the pool. It was the only time it happened, but it took all day for us to get a beach towel! Food: The food at the buffets was the same everyday, but very good! Again, I think if we had a better idea of where everything was we would have tried more of the restaurants. As it is, the ones we did try (Mexican, Steak house, and Thai) were very good! Steak house has small portions (I got a side of fries and it was literally 3 fries), so eat the bread! TRANSPORT ISSUES!! This is not the resort's fault. However, in my opinion, it's an issue worth reviewing. We paid for the round trip airport transfer with Amstar via CheapCarribean.com and were sorely disappointed. No problems on arrival, everything was as advertised. We were told to book our return to the airport the day we arrived, and did so. The Amstar representative at the hotel told us to contact him if anything changed and we needed to change our pickup time. The day of our scheduled return the bellboy came to pick us (and our luggage) up and informed us that we had missed the transport! Amstar changed our pickup time to 40 mins earlier than scheduled without notifying us. When I called the company I was informed that we would not fit on the next transport and would miss our flight. The person on the phone told me "we always tell people to call 24 hours in advance to double check pickup time." We were NOT told that, nor was it on the receipt/ticket... however this very unconcerned representative simply recommended we take a taxi to the airport and contact cheapcarribean regarding a refund. We ended up having to pay $110 extra dollars for transport to the airport, ON TOP of what we originally paid for "round trip" transport. It was a ripoff, and infuriating. It's terrible to end a wonderful vacation feeling scammed. TL; DR Overall I would definitely recommend this resort! Great for all ages! I would not recommend the round trip transport, not only for the mistake, but for their handling of the issue.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    3RD AND LAST TRIP TO THIS RESORT

    Reviewed by Ron H() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    1st trip was great to Kantenah, 2nd trip to White Sands had no A/C for 4 days got an upgrade for next trip so I Booked a destination wedding with my bride to be and to bring my teenage daughter and son, Requested a romance suite at the Colonial, but when arrived was booked into the white sands bungalow, with no A/C requested another room, new room on the colonial side, still no A/C in the room, maintenance workers came to repair unit and broke a valve in the ceiling and water sprayed all over the closet and wedding dress, finally next day they moved us to another romance villa, now going on day 3, tired and wore out from not sleeping well and packing and moving, wedding day was great, wedding was awesome, Booked a Segway tour for the 4 of us and Brenda gave each person about 10 seconds of instructions and my wife crashed into the Segway tour building really hard and could not continue the ride, my daughter crashed twice into the bushes and was scratched up pretty bad, we went to the onsite Doctor and she wanted to charge us $400.00 for some band aids and ointment. the remainder of the trip was OK except my wife could not walk very well after the Segway crash, so we stayed at the pool by the room, not one time did someone from the resort call or come by to check on the room situation or our well being after the crash,

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Service

    Service-1

    Xtra time Sports Bar

    Reviewed by lsc2508(Jersey, United Kingdom) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to give a special thank you to Lucia who looked after us every afternoon in the sports bar. It is an ideal place to grab a cool beer after being out in the heat. All staff are very attentive and if you’re into sports you’ll love the decor. Could still keep up to date with all football even when on holiday

    Great Server!

    Reviewed by Justin A(Calgary, Canada) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I were on our honeymoon and had an exceptional time! The great service was a huge reason why! Our dinner server Abraham, from the La Adelita restaurant was exceptional. He went above and beyond each time we visited by recommending his genuine opinion anytime we were uncertain on what to order. He also decorating our table when he knew we were coming and even gave us special treatment by organizing with the chefs a special dinner for our last night at the Palladium. We were so impressed with the service and would 100% recommend! - Justin and Anita

    Four day early Sept Vacay

    Reviewed by sssgreaves(New York City, New York) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honestly my only complaint is that the room service took a bit long. Everything was great. Had such a fun and relaxing time. Such an attentive staff, food was absolutely delicious and everything else very clean. I highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5