Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17915 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fantastic Resort!

    Reviewed by Michelle07m() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at the Excellence Riviera Cancun for our honeymoon and returned 10 years later for an anniversary trip. After visiting a few other all inclusive resorts in between, we can now say that we hit a home run the first time with the Excellence and will only be staying at their resorts going forward! Truly a luxury experience!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Oct trip to excellence

    Reviewed by jtw27() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing experience. This was our second trip and werent sure what to expect if it was going to be as clean and organized as last time. It was just as well taken care of, clean, organized, and happy place as last time if not more. We LOVE the excellence and have referred several people to visit as well. The only improvement comment I would have is we found out about the repeat customer welcome from two other guests and because we did not get that upon arrival that was a missed opportunity. We never got the champagne, which again was not a huge issue. We totally loved this place and cant wait to visit again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellence!!!

    Reviewed by terra15w(Brandon, Canada) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for a wedding November 2017. The service, rooms (I especially enjoyed the turn down service - letting you know activities for the next day!) - food, entertainment - everything was amazing!!! We tried to go to all the a la carts (pretty sure we got them all!!) No complaints whatsoever!! I also went to the Miile Spa for the Terra Maya Ritual Massage + 12 stage hydrotherapy ---- ahhhhh Heaven!!!!

    25th Anniversary

    Reviewed by TinaN867(Indianapolis, Indiana) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for six wonderful nights. We were in a Club level ocean view swim up suite and it totally spoiled us. My husband and I prebooked a couples massage at the spa and it was OUTSTANDING! Prebooking offered a 20% discount. We would definitely recommend. The staff at the entire resort is top notch and go over and above to make your stay perfect. We never had a bad meal. Chez and Tapas were our favorite. Room service was good. We'd get coffee at Aroma each morning and it was always delish! Aroma has goodies available all day. We would stop by after dinner for a yummy treat. We grabbed sandwiches from Aroma on our day of departure. They were perfect to eat on the plane. The pools are all amazing. If you are a pool person and not a beach person this resort is perfect. If the ocean water at the resort was clear turquoise we'd make Excellence our couple's vacation destination. Unfortunately, it is not due to the pervasive seaweed. This is in way the resorts fault and they do a great job clearing it all day each day. However the water is discolored and full of reddish brown sediment from the seaweed. We did get our "beach fix" by booking an Isla Mujeres excursion through the resort. It was a great day! We found the Excellence Club Lounge to be an especially nice amenity. We'd pop in for a quick snack and we'd have a cocktail there each evening before dinner. On our last night we got limoncello from The Club and enjoyed it under the stars on our sun bed. We thoroughly enjoyed celebrating our 25th anniversary at The Excellence!

    The BEST ever

    Reviewed by gloria516(Pembroke Pines, Florida) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was beautiful decorated....You can feel the cleanness in the air. The hospitality was far beyond expected. Breakfast was excellent.... I would defiantly recommend this resort. I would love to visit again . THE SPA WAS MY FAVORITE PLACE THE BEST SPA SERVIE IN MY LIFE

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5