Grand Velas Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4690 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The property is beautiful. The staff is amazing.

    Reviewed by christiansV8925GA(Phoenix, Arizona) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Absolutely wonderfull!!

    Reviewed by Chrisfilmvacation() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing!

    Reviewed by janelleh995() on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned and had the most incredible visit. I think I am spoiled for life! We stayed in the Grand section and loved our plunge pool that overlooked the beautiful ocean!! Carolina and Diana were incredible room hosts, making sure everything was perfect during our stay--with dining suggestions and reservations, and checking in throughout the day. Daniel was SO fun with salsa lessons and zumba class on the beach. He even came in early to host a private class for us to accommodate our schedule. Lois hooked us up poolside! He never let a drink get empty and always showed up at the perfect moment with a menu or chips and guacamole for us! Absolutely fantastic service. Everywhere we turned, cleaning and safety protocols were being handled beautifully and we felt 100% safe the entire time we were there. All of the staff was so eager to accommodate our needs and provide the absolute best service imaginable. This resort is a no-brainer! Absolutely book!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Stay!!! Can’t wait to return!

    Reviewed by Angrumman() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a girls trip for my bestie and I! We visited during the Covid era and felt beyond safe! They are so diligent in their cleaning and sanitation. Our butler Carolina was incredible! She went out of her way to help me ship something, even taking her personal time to deliver it herself. I can’t say enough about the resort, I will come back time and time again. ??

    Egan/Powers/Pratt Family Experience

    Reviewed by RPE161() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed at the Grand Velas Resort and it was an experience like no other. From the minute we entered the resort it was pure luxury. We were greeted by the hotel staff and made very welcome from the start. They assured us that the cleanliness and adherence to COVID protocols were of the most importance, and they will always provide the necessary measures for us, so that we could simply enjoy every minute. They succeeded. We always felt safe and knew that we were their special guests. A special thanks to our concierges, Carolina and Diana, who made each day special. They even helped the kids organize a birthday party for grandma which was a huge success. Also, the staff that organized and supervised activities went above and beyond. Toni, Daniel and Juesus were amazing. We enjoyed Inflatabull, beach volleyball, Bingo, and hanging in the teens club playing games with the kids and adults. The ladies in the kids club were also very helpful. They did painting, hair braiding, pinatas and so much more. The kids must said how nice they were at least 100 times. Lastly the food and drinks. It was arguably the best part. We enjoyed flavors and meal combinations that were very authentic and so so good. At the pool, we always had full drinks and top notch pool service. The staff at the Ambassador Pool-Nora, Beatrice, Tate and Luis were exceptional. The kids always had Shirley's and classic favorites that they could go to, and they were awesome! Lastly, the kids (and adults) enjoyed ordering room service late night and early morning. The experience was overall a 10 out of 10. It would be hard to match at any other resort, and went far beyond my expectations. I would highly recommend the resort to anyone- families, couples and traveling friends.