Hard Rock Hotel Riviera Maya reviews
21063 TripAdvisor reviews
No water, bad service, food made people sick
Jami L on Mar 24, 2024
I’ve never been to a resort that had worse service. Two different days the water went out completely - no baths or washing hands - and there was no apology or discount. I’ve emailed several times and no response. Many in our group got sick from the food. This place is old and dirty.
Pool and cleaning staff were the best.
3e4d7d912b1247d22024 (Columbus, Ohio) on Mar 23, 2024
The only reason for 3 stars is the pool, spa and cleaning staff. Still waiting to be reimbursed for bold experience pkg that we could only use 1 of 5 because they were all booked. ?? They gave the runaround and took time away from our vacation. Trying to get into a restaurant after 6 or before 10 is almost impossible. Also our pkg said premium alcohol but they limit that to 1 small bottle, per bar, per day so they were always out by the time you wanted a drink.
Not “All inclusive”
Laura C (Austin, Texas) on Mar 23, 2024
I was in line every day at 11am for a restaurant reservation, finally the Concierge found a spot for us (2 people) and I never received my confirmation, until the day of my check out.. It’s impossible to find a reservation on the “nicer “ restaurants. Also tried to have breakfast at Frida restaurant and the employees denied admission unless spend one hours with a sales person. The worst part was when I booked and paid for a beauty service (wedding guest) and the beauty person never showed up. Besides lot of construction and construction workers just out of our room balcony, all day long. Very disappointed !! I never expected this on a Hard Rock Hotel
Otto couldn’t help us enough he’s a great guy
Ashley W on Mar 23, 2024
The monkeys trip and entertainment around the pool was a great experience Otto made our holiday We felt very welcome by Otto and whatever questions we had he was there to help us with. I would recommend this hotel from the service that Otto provides. He’s been amazing!!
Maya Riviera
1d3d52922f30e9652024 (Upland, California) on Mar 23, 2024
Overall, we enjoyed our trip. Beautiful location, wonderful beaches that we can swim with the fish. Service was not that great, I give a 1 out of 5 stars. (male staff were very rude, ignore you even if you spoke Spanish)…