Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6669 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Angeles

    Reviewed by gilberto a() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We been for 2 days and we already Amir Chief George nothing is impossible and my father and mother are enjoying it the beach is clean and I like the pool I am happy because the service is really good love it

    Hot Fun!

    Reviewed by mayatime(Florida) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at the Quetzal in late August, early September. It was oppressively hot during our visit. Our trip was made much less enjoyable due to the fact that it was too hot to even walk on the beach. We are Club members. The Club Lounge is in the Quetzal lobby and is very large and nice. Our check-in there went very smoothly. Our room was not ready yet, but we went and ate lunch, and it was ready when we were done. Hotel: There are two hotels here. They are side by side with a “jungle” in between. They share just about everything. There are separate lobbies and buffets, but everything is open to guests in both hotels. Both hotels are three stories, and have no elevators. There are many animals roaming freely – Agoutis, Coatimundis, monkeys, iguanas, peacocks. It is not hard to see monkeys every day if you look up in the trees when walking around. Don’t feed the animals though. Room: Our room faced the Riu next door, but the location by the pool was convenient for us. We don’t spend lots of time in our room anyway. We had a very nice room with a King bed and a sitting area with a sofa. There were plenty of cubbies in the closet for our clothes, although I would have liked some drawers. There was a small, stocked refrigerator. The bathroom was nice and updated. It has a blow dryer and a lighted, magnifying mirror. There is shampoo, conditioner and shower gel in the shower. There is a safe in the closet. We did hear a lot of music and noise at night from the Riu next door, which was annoying. Food: The food was just ok. The main buffet has a Mexican night on Friday, which was the best night. Every other night in the buffet is a real hodge podge of food. A majority of the dishes are not marked, so you have no idea what it is. Even dishes that you can recognize may be very spicy or have seafood or something else you don’t care to have. This could especially be problematic for those with food allergies. I hate to waste food, so there were many items I didn’t even try. I did get a piece of “mushroom” pizza at lunch and took a bite. It was heaped with anchovies. I nearly threw-up. Breakfast had a lot of choices, but many of the foods were not hot. We had lunch in one of the buffets by the pool. There are huge food palapas on either side of the pool and an outdoor snack area with burgers, hot dogs, fries and more. The food was the same day after day. One buffet had several kinds of burritos and the other had mostly salad and pizza. We ate at the steak house one night. My ribs were inedible they were so tough. My husband’s steak was not great and was not grilled, but cooked on a flat-top. The salad/appetizer area and dessert were very puny compared to other Iberostar steak houses we have been to. Club: The Club beach area is in front of the Tucan. It is large with sofas, plenty of Bali beds and loungers. There is a bar there and they bring snacks. However, it was just way too hot for us to stay there as there is very little shade in the whole Club area. Omar is the concierge, and he is a great guy with a very helping attitude. Augustin was the bartender, and he made some great drinks for us. Pool area/Loungers/Towels: There is one very large pool and one small adult-only pool with a swim-up bar. The main pool has lots of cove-like areas which makes it seem like several separate pools. There are very shallow areas and deep areas too. There is a hot-tub area towards the middle. After about 11 or so, the water in the pool was very warm and not refreshing, but wet. There are lots of loungers around the pool and on the beach. We are early risers, so finding a spot was not a problem. We never really noticed a time when all the loungers were in use, but in some of the areas you are like sardines in a can. They have a rule that if you are gone from your lounger for over 90 minutes, your belongings will be removed to free up the chairs. One day we were in the pool right in front of our loungers, and a notices was left on our chair to that effect. That being said, we never saw anyone’s stuff being moved. In fact, the palapa next to us had a wrap cover-up across the chairs for three days and we never saw anyone there. Also, one day we walked to get drinks and came back and one of our towels had been taken. The towel was done, but the towel clips were put back on the chair. When you check in, you get a towel card for each person in your party. Trade those in for towels and exchange your towels for clean ones when you need. Before you leave, exchange your towels for cards. If you don’t have them all, you will be charged for the towel. We will probably return, but it will not be at this time of year next time. Nothing but your room and the Club Lounge is air conditioned, and generally we are fine with that. But, keep that in mind in deciding what time of year to go.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Still love the place!

    Reviewed by SharynUK(Manchester, United Kingdom) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been going to this hotel since 2001, and have seen many changes, many for the better! Yes, the rooms are basic and not flashy like some others, but the magic of this place is the location, the amazing grounds and the atmosphere! In seconds you go from being in a beautiful jungle to being around a huge free form pool and then a white sandy beach straight out of a magazine! Food is still great...elasticated pants are highly recommended if you're coming here! ;-) Animation team (Star friends) work long hours, and never fail to make you feel special during your stay...Funny memories of Rodrigo, Carlos, Flower, and Sharon. I like how the Japanese restaurant now just gives you a little of everything instead of asking which 2 meats etc...this made the whole experience much quicker, and more enjoyable, although I was sad to not see the banana dessert. We would both like to say thank you to Yohel, and to Reyna for the decorations and gifts in our room and the decorations and cake in the Italian for our 2nd wedding anniversary...lovely surprise! Love love love the new show 'The Elements Show' absolutely fantastic and so different!!! We also really enjoyed the new magician...more modern and up to date entertainment. Very sad that Thomas Cook ceased trading while we were there but at least we got our 2 weeks in paradise, and a plane home. Fingers crossed we'll find a way back next year. One minor complaint, please can we have more than one entertainment channel on the tv?

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A quick getaway for me to go diving.

    Reviewed by Negril01(Des Plaines, Illinois) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    OK feel free to reach out if you have any questions. I really wanted to stay in Cozumel but due to the fact that there was no direct flights out of Chicago It made more sense to go to this location. The main reason I picked this hotel was that the Dive Company it was one that I have used before in Dominican Republic. OK so this really is one just giant hotel with two different names. The lobbies are almost identical they share the same sports bar they share the same pool they share the same beach they look exactly the same, so I don’t get it. That being said it was a very nice stay- my room was 2226 .House Keeping Was out standing definitely give them a pat on the back fresh supplies every day clean room and new water and beverages without asking. How many things I could talk about a lot ,the key stand outs Sports bar cold ac good service able to watch football High end liquor. Lobby area another place with good service And cigar lounge and smoking area for my wife. Beach service was good also. I like the fact that this is an eco-friendly hotel i.e. no straws and other eco-friendly saving items . Was it worth the money? Yes. Did I have a good time? Yes. There are so many other small details I could talk about so if you have a particular question feel free to ask. Lastly The town is fully gated community with police officers on every corner in a check in and check out policy, high-end homes so safety was a non-issue.

    Enjoyed every minute

    Reviewed by 255leannem(Lincoln, United Kingdom) on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hubby and I just returned from a two week stay in the Quetzel side of the hotel. We happened to be some of the unfortunate(fortunate as we actually got our holiday) customers who booked through Thomas Cook. It all unfolded 2 days into our stay. We were so worried hearing all the horror stories on the news. Was we going to get kicked out or have to pay again! We needn’t of worried. The hotel were amazing. Not one bit of trouble or hassle. Carried on being treated like kings and queens. The hotel is fantastic and so are all the staff. Gardner’s, Cleaners, waiters, bar staff literally everyone work so hard and keep the hotel and grounds looking spotless. The ladies round the pool keeping us hydrated and the food is excellent. The quality of the meat is some of the best we’ve had in a hotel. Plenty of choice so anyone who says otherwise are just real moaners. Diet starts Monday!! The wildlife is just superb loved seeing them all. A different thing to see every day. The pool and beach area are also superb. No sargassum when we arrived but a few days in we had some rock up. The beach is cleaned every day to make it look the stunning beach it is. Rooms cleaned every day although sometimes not till gone 3pm. Not always welcome when your going back to cool off and have a lay down. We had a room near the lobby. We were asked if we wanted to upgrade at a special price but we chose not to. The balcony a bit disappointing as no sun and no outlook at all but not the end of the world. It was clean and comfy. The shows of an evening are very good. The dancers are amazing and really really talented. Some shows were better than others but the stage and productions that go into these, as it’s in a hotel are fantastic. The best being the Elements show. Would quite happily pay to go and see this. The Star Friends are just brilliant, make you laugh, always stop for a chat and really like to get to know you. Loved them all We had a brilliant stay and would recommend this hotel to anyone. Please please one of the big tour operators in the UK take this hotel on. Such a shame as everyone works real hard and doesn’t deserve to lose out on customers and face hardship due to under occupancy. Thank you Iberostar for taking care of us during such an uncertain time and staying classy amongst all the commotion going on elsewhere. Hope to see you all again one day xx