Grand Palladium Kantenah Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Palladium Kantenah Resort & Spa review

    What to expect (based on 7584 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Well

    Reviewed by magic25ap(Regina, Canada) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort itself is very nice! The beach is also very nice. The rooms are dated and musty! The feather pillows are awful for anyone with allergies and they smell! The maids do a great job! The buffets are typical...nothing special and food always cold! Bartenders were rude at times and served you when they felt like it! The Ala Cartes were nothing special and again, Luke warm food! Very frustrating trying to find something hot to eat. Servers were very polite and quick. The front desk staff very helpful! All in all, our stay was ok, but I wouldn't come back!

    Wedding Party Nov 2019

    Reviewed by Derek B() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I went here for my wedding without ever seeing the resort; I just took the word of my brother based on his experience and read reviews. I was not disappointed whatsoever. The grounds here are exceptional. The food is great and there are selections for most every food type you could ask for. The pools, bars and beaches are all well maintained and very clean. The service is also great and most anyone you meet on the entire property is extremely pleasant and helpful. We had a large group of people and they were accommodating as often possible. I would definitely recommend this resort to anyone trying to find a great balance between food selection, cleanliness and friendly staff.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5

    What a fab holiday....

    Reviewed by Marshy100Sol() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife booked this hotel for us, as a surprise for my 40th birthday… What a fantastic surprise it turned out to be! We arrived after a good flight with Tui. The checking in process was a little long and we were also put into a room on the second floor, despite having a nine month old baby with us. That said, once we mentioned to the reception team that we needed a ground floor room they were straight onto it! After one day we were relocated to a fantastic room next to a very quiet small pool that suited our needs really well. From that point onwards we had a fantastic holiday and were really well looked after by Felipe, the main bartender at the Rinconcita pool bar. He’s a lovely guy however ‘Do not be tempted to cover yourself in tonic water to get rid of the mosquitoes’ ?? Marabelle, also looked after us so well in the buffet restaurant every morning with a little man. Every morning will be greeted with a massive smile and a ‘Chica chica’ Which made him break into a huge laughter. The main pool was fantastic, we had a great time enjoying the water event put on by the recreational team. The restaurants were good, especially the Teppenyaki and the steak house. The Churchill bar was my favourite, once the Mrs and the baby were asleep… We will definitely be returning at some point in the future, and can’t wait to get back to the Mexican sunshine and the fantastic staff that made us stay so welcoming!

    Happy Honeymoon

    Reviewed by grantbtravels(Omaha, NE) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are so terribly disappointed with our current stay at Grand Palladium. We booked with Southwest vacations for our honeymoon trip. Part of our decision to stay at Grand Palladoum was upgraded room, fruit bowl with champagne, and a few other amenities. After an ongoing discussion with the front desk staff, we received a rotten fruit bowl, child size tshirts, no champagne, and no upgrade. Again, just so terribly disappointed with the customer service. If there is ever a time to celebrate a hotel guest, it’s a honeymoon. I wish I could say they have made it special, but I am just a tearful bride at this point.

    Kantenah resort

    Reviewed by llfish2019() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall review of Kantenah resort Very beautiful resort. We enjoyed this place immensely.The room was top notch. The beaches are second to none. We were treated extremely well. Can’t say anything negative about this resort. We had an amazing vacation, We wouldn’t hesitate to go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5