Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18410 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Are these employees still working here

    Reviewed by wendy6862018(Winnipeg, Canada) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were at this resort in March of this year. We are now looking to re book for March 2020 providing these two employees are still employed here. My daughter is celiac which makes eating out extremely difficult. March of this year was her first time as a celiac, going to an all inclusive resort. We, as a family of 5, were very concerned about this trip. The two employees we are looking for made our vacation perfect. They ensured our daughter ate safely for every meal. Before I re-book for this upcoming March, I would like to confirm these two wonderful people are still employed here. Adriana Castillo Humberto Rodriguez If @sandoscaracolecoresort could confirm this, we would be very appreciative.

    Our 22 trip to sandos caracol

    Reviewed by Penny81262(Indianapolis, Indiana) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 22 trip to playa Del Carmen at Sandos Caracol and we were very happy to see all the regular and our friends we been coming now for 11 years twice a year and I want thank all the following people who made our trip memorable first and foremost Humberto Rodriguez he is the boss your are awesome also my dear friend Leydi at la laguana you my dear are a real great hostess and a sweetheart also want to thank Abelardo at laguna thank you for your hospitality and your friendship also Teresa at lauguna Jorge our housekeeper ,and a Big thank you to Ricardo in charge of entertainment and sports you made us laugh you and your work partner you guys are crazy and you really know how dance to lucero royal elite thank you so very much for all the hard work you do and the effort you did for that situation for us, thank you Adriana,Fernando la lauguna Sophia el temple love ya girl Monica Mendez el templo thank you especially Perla at the spa you do great job on my nails manicure your awesome also Jose head waiter your super awesome and big help to me when getting my food and to katiana you such a sweet dear lady at la laguna.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Such a great time!

    Reviewed by NicoleLandon() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I just got back from spending a week at this all inclusive resort, and it wasn't long enough! We would certainly go back, we had such a great time, really enjoyed the food and drinks, the beach and rooms are beautiful, and everyone that works on the resort works incredibly hard to maintain the grounds and personalize each guests experience. In particular, Jorge from the concierge desk was a huge help and was super friendly, such a kind smile! and Ricardo, the hype man working by the pool (with the bar) was a ton of fun and always remembered our names whenever he ran into us! We ended up getting talked into playing a game of basketball with him and despite the language barrier between the other players and ourselves, managed to organize a really intense game, but obviously we won.... we're from Toronto (GO RAPS!). ALSO THE GYM WAS AMAZING!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Abel

    Reviewed by Sarbjit J() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Abel restuarant has been great with my service rember my food and louissa in concieerage has been very helpful with advice the service form abel has been great and always remembers our food type for a vegetarian

    a return home

    Reviewed by crisp2joy(Mint Hill, North Carolina) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We again returned to sandos caracol in august. Its like going back home in that we have many friends who work there. Over the years, in many parts of the resort, we have made acquaintances in the restaurants, bars, just all over the resort. The weather was hot, humid, but we had a great time renewing friendships all around. We stayed in the adult section and had a great room, 6124. It was a little way to most of the restaurants but the walk was good for us. Getting to see all the animals, wild and in the farm area always is enjoyable. On Sunday evening they have mexican night having food and entertainment outside near the restaurants. They have childrens games, etc. in an area also. We give a shoutout for Nayeli, Grey, Genaro, Jose, Vigilda and Leidy who work at Los Liros restaurant, also for Vicki, Isidro, Carlos,Karina,Victor, Angeles, Enrique and Damien who work at La Jungla restaurant. Naomi, Antonia, Anita and Roberto who work at La Toscana do a wonderful job, Luis, Leydi, Gabby and Adriana work in the international Buffet are great as is Rene who is in the Restaurant Riviera. The food was always good at each place. The water park is a popular place for kids and adults, Aron Lopez works in the water park and does a wonderful job. We are scheduled to go back in late October for the day of the dead festivities which are great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5