Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12448 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    I Would Stay Again

    Reviewed by Janelle F(West Fargo, North Dakota, United States) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort and Spanish decor. The size is perfect; not one of those huge resorts that requires extensive walking. The beach was and water was fantastic. Restaurants and room service were excellent. Great beverage selection with quality alcohol. Super staff. I would definitely return.

    Wonderful resort with excellent staff

    Reviewed by BearCharlie() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My second time at this resort and loved it! It is not the newest Secrets resort but it is very relaxing. I am not one to visit the same place over and over but I will definitely return. It is great if you want to relax at the pool or beach or go on day excursions to the Mayan ruins (1-1.5 hours from most ruins). What makes this place is the staff, everyone is so welcoming! I especially love Fredy (Omelettes at Le Riveria buffet), Daniel (pool & beach concierge), Carlos (house keeping), and Orlando (beach wait staff). I can't wait to go back!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Enjoyable Getaway!

    Reviewed by Samantha T(Columbia, Tennessee) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great getaway, perfect for couples looking for a smaller more laid back atmosphere. We recently returned from a 5 day, 4 night stay at Secrets Capri. This resort is All Preferred, so there is not a separate Preferred section or options. The resort is I believe one of their smallest properties, so their options are limited. If you are looking for a resort that is quaint, cozy and not a lot of hustle and bustle this is the place! IF you are looking for a place with SO many food options you can't eat at them all, a pool that is open until 10pm and happening night life - this is not the place for you.

    Great Service

    Reviewed by pgrob(pgrob) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The service poolside and at the restaurants was amazing. The food at the main building restaurants was delicious. Shout out to Victor at Italian, Alberto in the lobby bar, Geovanny, Guadalupe & Tomas at the pool, Paula & her server Adelaido at the Asian restaurant and Alejandro at Seaside. We truly loved the food at the Asian & Italian restaurants along with the Cactus Club, Coffee Shop and Breakfast buffet. The shrimp ceviche at lunch was beyond amazing. Adelaido at the Asian restaurant brought out a delicious assortment of appetizers, we were disappointed when we found out that we couldn't have a repeat visit on our last night it was that good. We really enjoyed the poolside entertainment especially the acoustic guitar duo and the evening entertainment provided in the lobby. I would say that the entertainment team was less engaging than at other AmResorts and Excellence properties. Overall I would strongly recommend this property.

    Secrets Capri

    Reviewed by castleinvestmentsllc() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a much smaller Secrets Resort compared to many others in the line. It also appears to be an older property that is in need of repair and maintenance. It rained every day during our stay and the roof leaked in numerous parts of the complex. Based on the water staining, this could not have been a new event or surprise to the resort staff. Not what we expected from a Secrets branded property. The service, food, and other items were all good.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3