Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 437 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    One of the best warm weather trips we've ever taken!

    Reviewed by travellingtwopack(Manitowoc, Wisconsin) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've traveled a lot and had great experiences as well as not so good experiences. Serenity at Coconut Bay not only met our expectations, but exceeded them in every way. From an easy and fast experience at the airport, total ease finding our transportation (we were in a car on the way to the resort in literally one minute of finding the kiosk) to the five minute drive. So nice not to have to travel another hour as with some places. We were met by Narissa, one of our three butlers, who were all spectacular and brought different personalities to our stay. The resort is small, which is wonderful, beautiful and our accommodation was superior. We were in the grand plunge pool butler suite and it was a private oasis! A large, private outdoor area with a gazebo, hammock, bar and shaded seating and a large plunge pool. The interior was very nicely appointed and comfortable. Everyone at Serenity is so friendly and willing to go above and beyond to make you happy! The food was wonderful, whether you went to the Great House, ordered room service or ordered at the bar/pool. We went to Coconut Bay for a few dinners and, while certainly very good, not quite as good as at Serenity. The entertainment at Serenity was diverse and quality performers. Quite frankly, we had a hard time pulling ourselves out of our private oasis! Along with Narissa, Yannic and Arshon were so wonderful! They made us feel so pampered. Ray and Lee at the pool bar and all smiles and a lot of fun. Patrice kept our room spotless and Rosie, our night attendant, left cards with inspirational quotes every evening. Just lovely. The grand romance package has a lot to offer. We particularly enjoyed the private cabana on the beach (on the Coconut Bay side). There was a cooler full of beverages and lunch was delivered. We didn't think we would enjoy that so much, but ended up staying all day! The romantic dinner at the pool cabana served by Nerissa was interesting. I've never had a fine dining experience half laying down. Excellent food and service. The half island tour was interesting, informative and fun. I don't think I'd do the mud bath again having done it once, but the botanical garden and the imploded volcano were great. Our driver pointed out native fruits and plants and answered our many questions about St. Lucia and its people. If you've been on a sunset cruise before (or many times), that could be skipped. The couples massage on our patio was perfect. A couple of notes: bring mosquito repellent. There will be some in your welcome basket but not enough. We weren't bothered until there was a soaking rain one night and then they all came out! Much like the Dominican, you can't really see them and they don't make noise like Midwestern US mosquitos. They sneak attack. For people not used to their bites, they are sort of painful as well as itchy (but not as bad as the Dominican). If you are in the grand suite, DO be careful of the step down from the bed/bath platform into the living area. It's all the same beautiful flooring, so until you develop muscle memory that there is a step down (or up depending on which way you are going), well, we almost crashed and burned a couple of times. It would ruin the aesthetic to put florescent tape but it would be nice if there was something that could distinguish the height difference. Don't be afraid to use your butler phone. I never wanted to be a bother, but again our butlers were so great that I got over it. There is so much more I could say. From the manager of Serenity smiling and engaging people as he walked through the resort, the lovely people, the beautiful surroundings. Truly, it was the most restful, wonderful vacation and I'm so glad we were able to do it before the Covid-19 pandemic. We have a rule about repeating locations since the few times we've done it, the second time paled in comparison to the first. I don't believe that would happen here and we will go back when we can.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Honeymoon Perfection

    Reviewed by leekiefer() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I indulged in the Grand Romance package. Our highest compliments go to the staff. We found the butlers, managers, housecleaning, and food service personnel professional and lovely, even in light of the growing COVID-19 pandemic. The resort provided a lush and clean environment with abundant on-site activities. We partook in tennis, basketball, kayaking, beach drinking, petting animals, and water slides. Another important check that was met was a wide variety of high quality food and drink. Our stay was perfection and we would love to come back.

    Amazing!!

    Reviewed by C6774OWjenniferg(Alpena, Michigan) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When I first came across this resort when looking for a honeymoon destination, I knew I had to go here. I was skeptical of all the positive reviews but they all lived up to their expectations! Serenity at Coconut Bay is amazing! The resort is beautiful, the staff treat you like kings and queens, the food at The Great House is phenomenal and if you stay for 7 days and get the grand romance package, it is a great addition that gives you things to do while on vacation. The room and resort were clean, our fridge restocked daily, drinks were great and the beach is just a short walk across the road. The staff are all very friendly and helpful! My husband and I most definitely recommend and hope to go back in the future!!!!

    Best vacation ever!

    Reviewed by JillL1896() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is way past overdue. We went to Serenity for my husband’s birthday trip. I read all the reviews prior to going and thought that it wouldn’t be able to live up to the hype. I was wrong. It was better than I could’ve imagined. The service was impeccable. The rooms luxurious. The beach was so beautiful and never crowded. Before we booked it, my husband asked why we couldn’t just go to Hawaii (it’s closer to us). After our trip, he said that he can’t imagine why anyone would ever chose Hawaii over St. Lucia. Gorgeous island, wonderful weather, and the resort made this a trip to remember. We did the romance package and highly recommend it. The included extras made the trip even better. I don’t know if we could ever go to another beach resort because I know it couldn’t live up to Serenity. Alden was one of our butlers and went over and above. The food was great. Honestly, everything was picture perfect. We can’t wait to go back!

    "Another stay in Paradise"

    Reviewed by esthero704(London, United Kingdom) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Serenity again this year March 2020 and brought 2 friends along with us that is how much of an impact this small piece of paradise had on us, we never usually return to the same place. It was great to see many of the same teams continuing to work there and provide true hospitality service one based on generosity, a warm and friendly welcome every time, special care and willingness to help. We loved being able to choose freshly cooked a la carte food every day and the humour of the waiting staff from Tessa, Titi, Chard through to Marista and Ginel, all guided by the expertise of Cathy and Natoya made it even better.. One thing for anyone wanting to truly relax and not have to do a thing spend a day in your own private beach Cabana with everything you need all arranged by your butler, we were lucky as Angus was our butler again this year and we love him. They even have hammocks in the sea now. If you love a Spa treatment or 3 then do not hesitate to arrange a relaxing facial or couples massage, Toyah and Alphia even come to your suite to do this. I would highly recommend Abigail though if you love reflexology. I even managed to collect and create my own towel zoo (sorry Vaniah and Karla in housekeeping for hoarding your towels), amazing how creative some can be! You know a place is well run when you see senior managers integrating with staff and guests alike, leading by example and engaging with people, not tucked away in an office. We will certainly come back once all this craziness around the world has settled down. Esther & Oliver

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5