Overview
DoubleTree by Hilton Hotel & Suites Victoria boasts an ideal downtown location steps away from the Inner Harbour, Victoria Conference Centre, boutique shops, whale watching, and museums. Rich with heritage architecture, colourful gardens, and traditions such as afternoon tea mixed with an abundance of adventure, world-class dining, and a vibrant arts and culture scene – there is something for everyone!
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
181
Inclusions
Rooms
Amenities
Location
Reviews
Great location!
Mat R (London, United Kingdom) on Apr 14, 2024
A perfectly good hotel and ideally situated for a overnight stay in Victoria! Staff were very welcoming, and the rooms well appointed with coffee and water provided! When we arrived, the coffee maker was not working but the staff quickly rectified it within 30 minutes! There was construction in the local area, but that did not really affect us, I would definitely stay in this hotel again if I am fortunate enough to visit Victoria!
Worst experience
944bev43 (Windsor, Canada) on Mar 31, 2024
After a tiring day of site seeing, we came back to our room which was not cleaned. I took the Do Not Disturb sign off when we left around 12:30 and I was told by the guest services manager, Surmeet Kaur that the sign was not removed so the room was not cleaned. Funny that the lovely Ukrainian maid took care of our room for 2 days - no problem - on her day off - the room does not get cleaned. I was all but called a liar in regard to removing the sign and given 2 gift cards for Starbucks - one for myself and one for my husband - $5.00 on front and back - so a total of $20.00 Since we were leaving the next morning, we decided to pick up something to eat in the room with our in-room coffee machine. After choosing what we wanted and trying to collect on our gift cards, I was told only one card for $5 could be used at a time - they were busy closing up early since it was Sunday and I argued that my husband should be able to use his card too - no way!! So it cost me $9.00 to get my gift card breakfast. I gave the front desk back my husband's card (useless) and Starbucks kept my card with the other $5.00 still on the reverse. Bad experience all around - neither Doubletree/Hilton or Starbucks could get their customer service figured out - would never stay at this Hotel again.
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