Refund requests for exceptional circumstances

You may request a refund of your air-only itinerary if you experience one of the following:

  • Death of the guest booked to travel with WestJet.
  • Death of an immediate family member or travel companion.
  • Jury duty summons affecting the dates of travel.

If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages.

Documentation is required in all cases and must be submitted within 12 months of your flight cancellation. WestJet will not respond to requests that do not contain the proper documentation.

*Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. If all guests on the itinerary do not need to cancel, contact our Service and Sales Centre (1-888-WESTJET).

*Required fields

We have received your request and we will be in touch shortly. All requests will be processed as soon as possible; however, due to the nature of these requests additional time may be required if confirmation of details is necessary.
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Reason for Request

*Select the reason for the request:

Requestor Information



Reservation Information

Executor Information (if applicable)





*Required Documentation

Submit one of the following documents:

  • Copy of the Death Certificate
  • A copy of the page of the Last Will and Testament that determines the Executor
  • Copy of the Summons for Jury Duty

Note: A Marriage Certificate may be required if this is a spousal request.

    Please choose a file to upload