Submit a request for reimbursement

Should you incur out-of-pocket expenses for a flight delay or cancellation within our control, you may submit a request to WestJet for reimbursement. WestJet will review requests for reasonable expenses that qualify within our guidelines and supporting itemized receipts will be required. If approved, a reimbursement will be sent to the email address provided, with options for how you can receive payment electronically. You can also choose to receive WestJet dollars deposited into your WestJet Rewards account instead. Our general guidelines are1:

  • Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. In-room movie costs, tips/gratuities and long distance telephone charges will be excluded
  • Meals: In the unlikely event meal vouchers are not available during a controllable delay, we will reimburse meal expenses to a maximum of $45 CAD per day/per guest. Alcoholic beverages and tips/gratuities will be excluded.
  • Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel
  • WestJet does not reimburse expenses for cellular roaming charges, missed entertainment /sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises

If this form is completed by the travel agent or travel arranger on behalf of the travelling guest, all information provided must contain the traveller details in full. Refunds will only be addressed to the travelling guest.

For further detailed information please see section Rule 90 of our domestic tariff: Services provided during controllable delays or cancellations.