Catalonia Riviera Maya Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12158 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing holiday, great Hotel, fantastic staff!

    Reviewed by Deeforever22(Northumberland, United Kingdom) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to Mexico and I believe we chose the best hotel and resort for us. From start to finish all the staff we met were very friendly and couldn’t do enough to help, You could see that even the staff we didn’t meet were working hard behind the scenes to ensure everything was in place and looking good (maids, Gardner’s, maintenance, beach combers) they all contributed to our experience and are much appreciated. The facilities in room were spot on for what you need in a holiday and the room was cleaned daily with fresh bottled water in fridge and beds made. Great choice of food and drinks in buffet restaurants with a choice to use the specialist restaurants four times a week - they were all impressive but our favourite was the Japanese shout out to our chef Lois who was funny and of course served food to die for. William at the tequila bar always had time to chat whilst serving drinks. And Louis in the sports bar always stopped to say hi to our family. The concierge team were amazing and know everything you need to know about going off site which we did Adrian booked our taxis and advised on costs. Last but not least the Animation team worked hard to ensure everyone had a fun time with activities which we all got involved in from snorkelling to dancing to daft games - shout out to Melisa and Antonio. Honestly all the staff helped make great memories and we can’t wait to come back. Thank you Catalonia ??

    Catalonia stay as a couple

    Reviewed by ac2019925(Glasgow, United Kingdom) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time on holiday in August for 2 weeks. The food was good and hotel was very clean. Excellent value for money. We would definitely return. Special shout out to the pool bar staff and animation team who worked very hard and were super friendly!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5

    Summer holiday

    Reviewed by richbridger(Exeter, United Kingdom) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommend. We've had some great holidays every year to different locations and this was equal to the others so very happy. Staff, food, hotel was all very good. No issues with safety anywhere we went which was a concern before hand. Excursions and visits to the local town of Playa Del Carmen were all safe and very friendly locals. Always felt comfortable from when we were greeted at the airport to when we left. Highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Special holiday, vowel renewal and birthday

    Reviewed by joseph050(lancashire) on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited with my husband,daughter and son-law also my 5 year old granddaughter.We stayed at this hotel/resort for 14 nights. My husband had arranged with my daughter to renew our wedding vows while we were here and everything that had been arranged went fantastic on the day (Mon 26 th Aug) myself and daughter had a lovely spa and massage and then our hair done all at the hotel the renewal took place at 5/30 On the beach the minister was lovely and made it feel very special. We then had a lovely meal on the beach( lobster and steak) all served by the excellent staff,we had music it was all perfect and personal.When we got back to the room at night we were amazed as the staff had been in the room and put all rose petals on the bed in a lovely arrangement and there was champagne on ice a perfect day.The hotel is spotless and clean both inside and out ,the grounds are beautiful the staff work extremely hard and everyone is so nice. My grandauhter had a brilliant time in the mini club with a special mention to Erica who was brilliant with her and the time she spent with her. Another mention to the Animation team who were all fantastic and worked very hard everyday special mention to Miguel,Rodrigo,Georgina,Flo, they made everyone welcome and got you involved in the activities my personal fav was the aqua aerobics. But it didn't end there the evening entertainment was brilliant never seen anything like it the The lion king ,Aladin,Disney, games night and even the pool party. The hotel rooms are lovely and clean plenty of space,comfy bed,fridge stocked daily with water,hairdryer,and coffee maker,clean towels daily also safe in room. The hotel restaurant is really good with lots of food choices both English and Mexican, they also have 5 a al carte restaurant went to them all the Japanese one twice all good. Four swimming pools two with swim up bars (what more could you ask),You could even get freshly made hot sandwiches and crepes if you were peckish at the pool. On the whole we would certainly recommend this hotel it's not often that you can go somewhere without something to complain about but we would certainly come back to this hotel.

    Fantastic Resort

    Reviewed by anthonywaddington() on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited with my wife, 5 year old daughter and mother and father in law for 14 nights. This hotel/resort is great - the bar, waiting, gardening, cleaning staff etc are all super friendly and helpful and keep the resort pristine. The food standard is excellent in the main buffets as it is in the 5 a la Carte restaurants (the Japanese and Mexican were our personal favourites). The resort is fairly compact rather than sprawling which we liked as you could walk across it in no more than 10 minutes and no need for a golf cart like on some of the mega resorts. Although there are two areas/sides to the hotel (Yucatán and Riveria Maya) once checked in you wouldn’t know there were different sides and you can use all the facilities on both sides. The rooms were ample sized and kept very clean daily. I absolutely have to make some special mentions; the first is Erika from the mini club - before visiting we said we probably wouldn’t use the mini club but my daughter wanted to see what was going on so we took her along and over the course of the next 14 days she fell in love with Erika who runs the mini club and she wanted to go everyday to see Erika - we often had to drag her away to spend time with us - Erika was so brilliant with my daughter she really made her holiday special she deserves employee of the year! - we only got back today and my daughter is already missing Erika and the mini club! The second mention is for the Anamacion team with special mentions to Elodia, Georgina, Rodrigo, Miguel, and Flo (sorry not sure of the last spelling) but the whole Anamacion team do an amazing job of making you feel welcome, getting you involved in activities (even if you are a little reluctant at first) and putting on amazing night time entertainment which is the best I have ever experienced. Lion King, Aladdin, Games Night, Pool Party were all great. Also I had read reviews before I visited about the seaweed issue affecting the whole area and it had me concerned as I am a keen snorkeler and diver but I needn’t have worried - basically some days there is a little, some days there is none and the odd day there is a lot however there is a lagoon area at the resort which is totally unaffected and outside the lagoon the seaweed moves to the right of the resort (looking out to sea) so most of the resort is never affected - the left side of the beach area was always clear and perfect for swimming and snorkelling. I found lobster, sting ray, crabs and a multitude of reef fish on my forays. Any seaweed that does wash up on shore to the right is dealt with daily by staff who work tirelessly to clear it with rakes and wheel barrows. If you walked to the very far end of the beach where the resort meets its neighbouring resort Dreams Beach they pile up the seaweed there and you may get a faint whiff of it rotting but you don’t get that anywhere else on the resort and there is no reason to go there except when scuba diving when you access the marina through the dreams resort which is how I came across it.