The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9946 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing dinner at Kade

    Reviewed by leigh m(New Jersey) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to thank the amazing waitresses at Jade. Their names are Elia, Ana and Lauri along with the manager Samuel. All four of them went above and beyond to take care of my 8 year old who has celiac. They even specially ordered gluten free pasta with sauce from Tavola for him. This is our 5th time going to this restaurant and was by far the best experience we've ever had. Thank you to the most amazing staff ever! We will be back.

    Great escape from COVID

    Reviewed by radsman(Ogden, Utah) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again the Palace impresses. Our family stayed at the grand for 10 days in mid July and had a wonderful time. They went above and beyond in their cleaning and sanitization procedures almost to the point of being over the top. Even though they were limited by the state to 30% capacity, they did their best to have as much open as possible. All the restaurants were open with the exception of the buffets. They did rotate nights open which wasn't much of a problem. The only real disappointment we had from a food perspective was Arricifes at Nizuc which is not doing the traditional Brazilian Churrasco. Hopefully that will return soon. Tours were limited. No Archeologic sites. Golf was outstanding. The Spa at the Grand is amazing. I think we visited 4 days. Given the circumstances, the Palace and their staff exceeded expectations. A special shout out to the best bartender McGiver for his amazing beverage producing skills!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    A fantastic all inclusive

    Reviewed by Worldtravelr101(Simpsonville, South Carolina) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to the Grand as a plan b for our family summer vacation due to Covid. We were not disappointed. The service, the food, the property is all excellent. We stay at a lot of all-inclusives and this one is at the top of our favorites list. We felt more safe coming here with all of the cleaning they are doing than to the beach at home. A huge thank you to Victor, Santiago Montego Estrella, and Luis Solas at Tapas and Vino. This crew is amazing and Santiago makes the best drinks in the resort. Raphael at the Family pool always went out of his way for us. Marisol at the waterpark was wonderful bringing us the best drinks. Double alcohol as she would say. Edgar at Cusco was an amazingly kind waiter. Malena at Awe spa is seriously an amazing massage therapist. Request her you won’t be disappointed. Axel at the Boulangerie was friendly and keeps the place running smoothly. Sergio at Habibi was always kind and friendly. Finally, the whole staff at the chefs mapping dinner made the experience amazing. I highly recommend doing this. We look forward to coming back to the Grand again soon.

    Family vacation in paradise

    Reviewed by T463IXjohnw(Cancun, Mexico) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is absolutely amazing. Every detail is incredible. One, among many, parts worth noting is the kids club! The staff is so attentive and there are SO MANY fun things for the kids to do! Even surrounded by gorgeous pools the kids want to go to the kids club every day! We felt completely safe leaving our children there! Our favorite kids club staff members included Gaby, Jacque, Vale, Ilsce, Carla, Vanesa, Teresa, Noemi, and Ana in the kids club! Our favorite waiters in the amazing wood fired pizza spot were Pedro and Juan Carlos and in the breakfast spot it was always Leonardo! Also at the pool with the super fun spin class and Zumba we loved the instructors and Rafael who brought us all the most delicious drinks and was so fun! The ropes course and the water park are top notch as well! We also felt so safe and that they were paying incredible detail to cleaning and sanitization every moment.

    Wonderful Week!

    Reviewed by F5260TVamyj(Ashby, Minnesota) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just returned from a week at the Moon Palace Grand. We were hesitant to go, because of Covid, but were absolutely blown away by the way the Grand has handled their reopening. So much effort has been put into making sure you feel safe. They are continually cleaning and sanitizing. All staff is masked and they all seemed so thankful to be working again. We were told many times by several of the staff, “thank you for choosing to come to the grand!” Masks are not required for guests, but my husband and I both choose to wear them in areas with crowds (lobby). We both went to the spa and were impressed with the precautions they took. They took your temp before entering, and made sure you showered before your treatment. I had the best massage I had ever had from Patricia. She was fabulous. Maria the spa concierge was also top notch and took care of all of my needs. We love the Travola restaurant for lunch and dinner. Veronica (chef) came out and made fresh fettuccini in a cheese bowl. Luis was our waiter and assisted her...both were amazing at their jobs, and made our dinning experience perfect. Roberto, the sommelier, gave us excellent service when selecting a wine. If you want a great red, at a good price, try the Casa Modero V3. We also love JCs Steakhouse and had excellent service there too. I feel terrible because I forgot to write down the names of the wonderful staff there. We loved our after dinner drinks in the Library. Such a great atmosphere. We spent most days at the Unique Day club, because it is adults only. We received amazing service from Paul and Marvin. Thank you Moon Palace Grand for going above and beyond to make our first trip back so awesome. We will be back in October and cannot wait!