Golden Parnassus Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8796 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    God awful experience !!!!!!!!!!!!!!!!!!!

    Reviewed by Steven S() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They cancelled reservation because I could not get there on time due to hurricane. Was not able to talk to anyone at the resort till the afternoon of the 8th to see if they were open. Expedia try to contact them wit no success. I could not get a flight till the 9th. When I arrived my name was not at the front gate and had trouble getting into the resort. When I did get in I found out they had cancelled my reservation. After arguing with the front desk for over an hour I finally ask for a manager. After some time they did get me a room. It was very noisy and loud. The food was very mediocre to say least.Could not wait to go to my next resort on the 12th of Sept.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Needs some work

    Reviewed by monicaaX6444XT(San Antonio, Texas) on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Had to wait 2 hours to get my room. Cant get alcohol until after 11am Room was not mopped , sheets were not the cleanest.. We had to pay extra per night to get a small fridge, not stocked, not a mini bar, just a fridge by itself, once I paid they gave me one that didnt even work. Bars close at 11 so no drinking after that unless you get your own stuff to drink in your room, but make sure fridge is included...

    Bad Experience and Terribly Disappointed

    Reviewed by sabrinabI9807BL(Winston Salem, North Carolina) on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Typically do not do reviews if they are bad but feel we were grossly mislead in what I see advertised for this facility. I was hesitant to believe the bad reviews but am now sorry I didn't. The hotel is in bad shape. Ceiling is falling in places, air conditioning only works in few rooms and at pivotal time there is no water- much less hot water in the rooms. Unfortunately, you will have to pay to upgrade just to get decent accommodation. I am not sure it would be considered a 2 star. Food is subpar and accommodations barely meet guest needs. I truly believe the owner cuts cost to turn a profit and the guest pay the price. I honestly believe the positive review are done by hotel employees or Golden Club members who are in fear of losing the perks (if any) of being there. It was the worst vacation we every endured. I would not encourage anyone to book or stay here unless they invest financially in bringing it up to a standard worthy of their 4 star advertising. Listen to the review- people are not making this up

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Excellent Place and Service.

    Reviewed by Fmartine81(Pasadena, California) on Oct 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I will highlly recommend Golden Parnassus. Excellent place, great staff, and the rooms very confortable. It is very well worth it, to get the VIP experience. I have never been treated is such a special way.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Worse Honeymoon Ever

    Reviewed by sacano1() on Oct 10, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hurricane Orbit made this trip suck, spent most of my time evacuating and we returned the city was still closed down. We were stuck in the Hotel or at the school that had no A/C or running water and the hotel is refusing to reimburse us anything. Then check out was horrible with a $12 balance for WIFI that I couldn't pay due to suspicious fraud on my CC and my shuttle bus leaving us, had to facdebook call to get my mother in law to pay for another shuttle bus we would miss our flight back home. Worse Honeymoon Experience Ever.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3