Grand Palladium Costa Mujeres Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2173 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    So much fun at Costa Mujeres!

    Reviewed by awoods240(Kingston, Canada) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I could hardly wait to get home to write this review. So many great things to say... The resort grounds are absolutely beautiful with lots of pretty trees, plants, and flowers. To get around the resort you can either walk, catch a ride on a golf cart, or take a romantic boat ride along the lazy river. The rooms are very nice with jacuzzi tub and patio or balcony. We had some trouble with the AC but didn’t spend enough time in the room for it to really bother us. The jacuzzi tub wasn’t working but after a call to the front desk a maintenance man came to fix it. For breakfast we went to the buffet restaurant which always had a great variety of hot foods, cereal, fruits, and fresh juices. There was a great coffee shop open through the day which had delicious strawberry or banana milkshakes, coffee, lattes and the like, and the best carrot cake! The a-la cart restaurants opened at 5:30pm and were first come first serve except for the Sushi restaurant which needed a reservation. We didn’t have any trouble getting in to the a-la carts and when we tried to make a reservation at the sushi place we we’re not able to get a seat for teppanyaki. Our favourites were the Mexican and Italian restaurants. We were disappointed with the steakhouse because the food was cold and the steak was mediocre. We thought the steak was better at the Italian restaurant. The sports bar is open 24 hours and we had the best time with the staff there. The staff and everyone we met at the resort were probably our favourite part. Everyone was extremely friendly and made you feel taken care of. Every staff member made an effort to say ‘Hola’ when walking by and always had a smile on. These people work so hard and take such pride in what they do. We especially loved these guys: our first point of contact Jean Paul; Raul, Jorge, Jose Antonio (Tony) and Camacho from the sports bar; Irving and Luis from the main pool; Ulises (aka Speedy) the cart driver who took us to our building and helped us with our bags; Paola our first waitress at the buffet; Ramone, Norberto, and Ricardo from the Pop team; and Kevin the boat driver. These people made our first Caribbean vacation a trip to remember. We would absolutely return to Costa Mujeres.

    excellent time at Grand Palladium

    Reviewed by nancyverbeke() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just came home from a week vacation in the Grand Palladium. We had an excellent stay ! Beautiful hotel, very kindly staff, ... A special thank to Adonhiram and Pale (?) from the bar in the loggy, and Tina from the Splash bar, they knew what we wanted, and were very kind ! We went a day to the wellness, and we were also very satisfied, the whole day we enjoyed off the facility, and we had an excellent massage. The rooms were also very good, big, a beautiful bathroom. We have 1 point of disappointment, namely the restaurant : at noon and evening always the same food, although there was a lot of choice, we did eat most of the time the same things, too few potatoes, always rice. In conclusion : we really are relaxed from our stay.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Family Stay

    Reviewed by anrodriguez2019(Fort McMurray, Canada) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Family Selection went on and beyond anything we could have asked for. Had an excellent stay and would highly recommend. The food and service was found to be great and the few issues we had we dealt with immediately.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Tennis Center - worth it

    Reviewed by Sara L() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for luxury and tennis. The Rafa Nadal Tennis Center was amazing. Great instruction and beautiful clay courts. Wish they had organized round robins or sign up sheets to find others for fun matches.

    Mrs

    Reviewed by Journey40351103381() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have just returned from holiday at this hotel.The reviews on here from the customers saying about the mold smell in the rooms is true about the room we were staying in.The food in the buffet was not that great.We were told we did not need to book the A la Carte restaurants whenever we went in we were asked if we had reserved a table.One night we could not get into any of them so had to go back to the buffet.One night we booked the Steak House and guess what when we got there we was told 4 of the steaks were not availabe ? We went to the beach checked all the signs where we were not allowed to sit and sat on two beds where we thought we were allowed.Beach bar staff did come over and say it was the family section but because no one else was sitting there we could stay unless it became busy we would have to move.We agreed to this.Two hours later a member of staff and the life guard told us we had to move even though it was still empty.Would suggest a sign is put up saying Exclusive Family Section ! On a positive note most of the staff are great.I will not be returning to this hotel or recommending it to people.It is not a 5 star unless you upgrade which is $150 per night.