Now Emerald Cancun

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 388 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    The MuSIC

    Reviewed by Jemstarr76() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Omg I can tolerate mediocre things but this music by the pool just ruins the whole vibe!!! Turn it off so we can play our own music or play some Latin stuff. (No country and 80s karaoke music to get lit please)

    Great Position but needs a lot of Work!

    Reviewed by DizzyDi33(Loughborough, United Kingdom) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Well I will start off by saying the comments that I am making did not spoil our holiday but the Hotel was not as advertised from the initial booking. Firstly I would like to say that the Hotel staff from the minute we arrived to when we left were absolutely fantastic! They all need a mention but there are such a lot. To mention a few Abraham - Privileged Beach and Bar area, Christian- Entertainment, Johnathan and there was another young guy and the Lady that greets you fabulous in the French restaurant, Marco in the Italian, Angel - there are just so many I could go on forever! The restaurants were good although - the French /Italian / Asian were the best for food. The Mexican was ok but not the best surprisingly. The Asian restaurant looked a bit sparse and was very dark and I felt needed a bit more atmosphere better decor furniture and definitely better lighting, everyone was getting out their phones to read the menu because it was so dark! Even the waiter was struggling to write things on his pad. Also one of the restaurants which we were led to believe was still available was in the adult pool area and would have been really nice but it ways empty and had no roof on it or partly tied on with rope and when it rained was full of water! The cafe was a really nice touch and the Privilege Bar area, there was also another bar on the other side of the reception a area. The reception area was very dark at night and again needed better lighting. The Hotel itself is in great need of a complete refurbishment it is very 70’s - there has been no refurbishment anywhere as far as we could see. There is some general maintenance happening - painting and a few repairs here and there. The rooms are very large - we had a junior suite with a plunge pool. The rooms were clean but again in need of some major refurbishment. When we arrived in our room it smelt very damp but this did clear as we had our doors open. You could see though that the wooden decking around the pool was very warped and some was a bit rotten. Also outside our room there was an ice machine but this was not working, also when speaking to other people none seemed to be working around the hotel. There are also some Health and Safety issues around the Hotel, as we noticed that there were heavy glass doors that opened out onto concrete steps - this was very dangerous when trying to open from the steps as the doors are very heavy. It is a shame they did not do some refurbished so people could see what they were getting maybe in the future of how it would be finished and look! Then do a soft launch! We were also asked to go to another hotel to learn about the brand as it had changed brand - this turned out to be a selling exercise for Unlimited Travel a membership. We actually know that some people we’re hassled to go as they did not agree to go they were constantly asked again - not really what you expect in a hotel. Despite all this we enjoyed our holiday and the staff were all brilliant and we met some great people. We did book this deal as a Rebranded, Refurbished hotel - yes is was rebranded and part of AM Resorts but no refurbishment had happened!

    Now Emerald a work in progress

    Reviewed by tin0c0mv(Montreal, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Several areas still under construction/renovation. Service is top notch except at the lobby bar moments. Special mention to Elias at the Scores bar, Maria at the pool, Eddie at the Spices restaurant. UVC Personnel is always chasing you to offer something and this is really annoying.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Now Emerald Cancun

    Reviewed by 953kenishar(Toronto, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Beautiful resort , great food , good entertainment with James! Lots of this too do for kids and adult ! Very be resort. Beautiful beach. Very nice people. The rooms are very spacious. Karaoke , fire show and more

    Beautiful place except for roaches and construction

    Reviewed by msladyq55() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort rooms were beautiful, the staff was great. But there were roaches in our rooms, and there was almost constant construction everywhere. Even as a Preferred guest, the amenities didn't seem any different. The Mexican restaurant, in Mexico, was the worst on the resort.