Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14331 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Terrible

    Reviewed by 81danyg() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    please save your money. This hotel is terrible. 4 visit to cancun and the worse experience. Spend 4 day in the hotel and the room never clean. Very boring no entertainment at all. The only good thing about the hotel is the italian restaurant,the waitress marisol was the best.please save your money this hotel have nothing special.

    Safe and Enjoyable Trip!

    Reviewed by mollyrose124(Metro Minneapolis-Saint Paul, Minnesota) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    (Review from HOF members) First off, we want to thank the amazing staff at HRH Cancun for making this trip so enjoyable. Our butlers, MIGUEL and ALEX, did an amazing job of booking our appointments and quickly solving a few unexpected problems we encountered. (more below) They were waiting for us when we had any scheduled event, even the gym, to check in and see how we were doing. THRIVIN, EZEKIEL and BLANCA at the pool area did an amazing job of keeping us comfortable and hydrated. ;) ERIK the sommelier from Uncorked took amazing care of us. Each night he was waiting for us when we got to dinner with selections of amazing wines. He also hosted a private Mexican wine tasting for us with cheese/meat pairings. Erik honestly went above and beyond to cater to us. We were a little hesitant to travel out of the US during these weird times but the staff at this hotel did an amazing job of keeping everything clean as can be. Hand sanitizer everywhere, masks on in public areas and chairs/tables all being sprayed clean before you sit. Rooms are a little bare but all you need to do is call down to the front desk for anything thats missing like tissues, extra towels, soda etc. Food menu seamed a little more sparse then usual but we still enjoyed plenty delicious meals. The only reason we gave the hotel 4/5 rating is because the rooms/facility itself is a bit run down when you compare it to the other HRH's. We were told it s the oldest HRH in Mexico and it shows. We had a stream of water leaking from a light in the ceiling within minutes of check in and then no hot water for a day in our next room. Both times our butlers came to the rescue and quickly had us transferred to a new room but it does stink having to move to 3 different rooms. The rooms were also very loud and I would wake up at night thinking someone was entering our room but it was the neighbors. Overall, we had a great time but recommend the rooms be updated.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    7th time here, already can’t wait to return!!

    Reviewed by Mandy7791(Cleveland, Ohio) on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My bf and I come here every year. Hard Rock Cancun is simply heaven on earth. Massages, manicures, pedicures, endless cocktails, the STAFF, the beach, the huge pool, minutes from downtown. The staff at Hard Rock is ABSOLUTELY AMAZING. We just returned home last week. The staff is always smiling and greeting you whether you’re in the restaurant at the pool, the hallway, they are so friendly and they are one of the main reasons we continue to return here. So Hard Rock, I really hope you are taking care of your amazing staff. I have to give a HUGE shout out to Batman. He always makes sure you are having a great time and making sure there isn’t anything you need. He put on an ****INCREDIBLE**** Independence Day show. We usually visit in April/May but due to the pandemic we had to move our trip. That show - i mean, WOW just WOW. There were bands almost everyday at the pool and that was also very fun. Back to the pool - hats off to Tacho - thank you for always taking care of us. We notice how hard you work everyday to make sure everyone has a pool chair, towels and even just straightening out the towels when we were in the pool - this does not go unnoticed so THANK YOU. And my Roberto who is part of the pool entertainment group - always such a fun time!! I can’t forget my favorite bartender Pedro who makes the best drinks! Be sure to visit him at the outside pool bar! Hard Rock made us feel extremely safe the entire stay. Constantly cleaning, hand sanitizer everywhere, masks inside and the employees outside have to wear masks as well (it’s so hot I don’t know how they do it) The food is always amazing, housekeeping the same. We can’t wait to come back Hard Rock. See you next year!! Thanks for another epic trip!

    OMG AMAZING AMAZING AMAZING

    Reviewed by 488lynettel() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    “Nestor”,majo and principe (jesus) provided a mind blowing experience. This is my first time visiting Hard Rock Cancun, I’m celebrating my honeymoon. They made my first night of 3 absolutely amazing. Very clean facility, beautiful views, prompt non stop service. I’m planing to become a member. I will Tell all of my Family and friends that I highly recommend. This is the Best Experience I’ve EVER HAD in my LIFE..... Thank you ??

    Hard Rock Cancun

    Reviewed by LizE9395() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an amazing time at the Hard Rock Hotel Cancun. The Rock Royalty team is amazing on the 3rd floor. Always willing to serve and make your stay the highest of qualities. I forgot to reserve one of my dinners one night and employee named Principe went out his way to reserve for me all while I waited at the pool.. JUST AMAZING. Also with all the Covid 19 risks we took coming on this trip everything felt extremely safe because staff are constantly cleaning right after you and in common areas guests are all complaint to wearing masks and follow regulations at the hotel. I would 100% recommend this place. If you decide coming here make sure to meet Principe, he’ll spoil you with attentiveness the entire stay! Thanks Hard Rock Team for always serving with excellence.