Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13415 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    This place is amazing!

    Reviewed by Victoria250695() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I couldn’t recommend the Hard Rock Cancun more highly! The restaurants are amazing and the activities are to die for. Every day the entertainment staff kept the pool fun and interesting. Liss was amazing and always inviting us to do things and having fun with us! I can’t thank the Liss, the entertainment staff, and the rest of the people at the Hard Rock Cancun enough!!

    Good moments

    Reviewed by nicksantino() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Out friends stayed here two months ago and they really recommended us to come here. The place is amazing, you really feel like a rockstar! The entertainment crew make us have a good time each day, specially Liss, she took care about us since we got here, she invited us to all the activities, she is the bomb!! The service is really good, also thanks to our assistants Jessy and Armando!!

    Best Vacation Ever

    Reviewed by Eli F() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the best vacation ever for me. The entertainment team (Liss, Luiz, Mike, Chihuahua) were a blast to hang out with and did a great job creating a fun environment in the pool and on the beach. Would absolutely recommend this resort for anyone.

    Never been treated better!

    Reviewed by Steve V() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay here was fabulous from the moment we checked in. because this is the smallest of the hard Rock properties, the service here was tremendous. The Mexican cuisine was fabulous, I got to try many different authentic dishes at Frida and Chel took great care of us. When some family came to visit, they were treated just as well. When it got crowded we stayed at the serenity pool area and had a wonderful class on making Ceviche with Chef Muñeco. Highly recommend for all.

    Decent Hotel in the Hotel Zone

    Reviewed by JohnB7987(Seattle, Washington) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is in an excellent location in Cancun. The hotel has many dining options, a nice pool area, good bars, and is right on the beach. There are plenty of places to relax and do nothing if you wish.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX