Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12801 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Honeymoon

    Reviewed by terraedwardskennedy(Dallas, Texas) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hello I would just like to warn ANYONE who is thinking about staying at this hotel ! We got married at the property in Playa Del Carman and it was great their resort was amazing especially the service! They suggested me and my husband honeymoon at their property in Cancun & it was awful! Our tub broke, our AC broke, our room service never arrived one night, & when I talked with the manager he did not care ... the only thing offered was a 15 min massage when we are heading to the airport ! We spent over 40K on our wedding & we were promised the stay in Cancun would be the same treatment instead we never saw our butler for our royal service and we were never acknowledged at all that it was our honey moon !!!!! If you want a good honeymoon DO NOT go to Cancun Paradisus. I spent 6 years as a hospitality manager at the waldorf Astoria so I know good service and this was not it! I hope anyone else thinking of coming reads this !

    Excellent-Ignacio Vacquez

    Reviewed by Nikki P() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have had a wonderful stay so far for our anniversary and my husbands birthday trip! The service is impeccable and the resort is very clean and beautiful! Ignacio Vacquez at the Enzo restaurant has been amazing everyday! He is friendly, accommodating and an excellent server and friend! I imagine the rest of our stay will continue to be as incredible as the first half and we will update accordingly. My husband and I highly recommend this resort.

    Excellent

    Reviewed by janedoe4767() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We pass a week at the hotel its beautiful clean smells good i don't have no complaints i loved it the hotel is big the people that works there are super nice the beach is amazingly beautiful the streets are safe we took the bus to go to the flee market and the mall i really love it. Great hotel great country

    Expected Better for a Paradisus Melia

    Reviewed by angelaclmba7() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We have been to Paradisus Melia before but to the one in Punta Cana. Wanted to try a different location for a change but we feel disappointed of having choose this one: Paradisus Cancun. Compared to Palma Real at Punta Cana this resort is not as good for many different reasons; before I named the bad let me start with the good: Beautiful Hotel, well-kept rooms, clean and maintain during the day. Kids can get unlimited ice cream. The beach is awesome! Very clean and beautiful water. Daybeds next to pool and beach are great! But unfortunately, we feel there are more negatives than positives: Common areas don’t have AC; not even the stores or cafe; the humidity level was awful and to make it worse the Japanese restaurant is right in the middle so you feel like you are being cooked… and we heard it gets worse during the summer. There should be either air conditioned on these areas or a lot of ventilation and fans; but you have none of the 2. We spent 7 days at this place and felt like it falls short in customer service… except some people like our butler (George) and our waiter (Ernesto) & his team at Bana… they went the extra mile to try to make us feel comfortable and happy! Besides them we can’t really say anything about the rest of the staff… too many rules and too many NO’s… we are not used to that in Punta Cana… for example you can’t grab a plate of food from the buffet and take it to the pool daybed but can’t either seat at the buffet (that’s next top the beach and the pool… if you are wet… not dripping just wet!)… The worse besides the heat and service was the food… mediocre at its best… one night we went to Market Grill and asked for Queso Fundido… very disappointed to not be able to enjoy this Mexican dish in Mexico! At the Taco place tacos were not what we expected… visiting with a Mexican friend; she was able to confirm that the food was not what she expected either. Visited Mole one night (The Mexican restaurant) my husband hates goat meat and we asked repeatedly to make sure they did not bring him goat… and he got goat meat; very sad. We ended up going out to eat dinner 2 nights… out of the hotel… and there we had great food! Rosa Negra and Puerto Madero. Highly Recommended! If you are planning on staying at this hotel, I recommend not to get the all-inclusive package, just the hotel and maybe try it for a day before you commit to a longer stay and be disappointed.

    Individual ratings:

    Service

    Service-2

    Value

    Value-3

    RED FLAGS!!! TERRIBLE FOOD POSIONING

    Reviewed by Melissa B() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed at the paradisus for seven days in October. Hotel facilities are pretty nice but on the fourth day of the stay both me and my fiancee both got horrible food posioning from eating at blue agave. I called down to the reception to let them know about the incident and was literally told "god bless you" before the receptionist hung up. Save your money and stay at a RIU!!! Getting sick for half of your vacation is not worth it